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Recruit Ref.: L050375338
Posting Date: 2021-06-23

ITSM Process Analyst (ServiceNow)

Ricoh Asia Pacific Operations Limited

The Job:

  • Work with Japan headquarters, operating companies and regional offices in the Asia Pacific region on business solution needs
  • Identify and analyze the business needs, implement solutions (new workflow, enhancement, adopt the IT Service Management systems) that enable the company to do business better
  • Collaborate with internal and external technical teams, contribute to IT solutions, and ensure the project deliverables meet the business needs.
  • Work with all stakeholders to refine and document the Standard Operating Procedure for regional teams to drive IT service performance
  • Evaluation of system change requests and provide professional feedback and direction to end users and IT technical team

The Person:

  • Degree holder in Computer Science, or related discipline
  • 3-5 years of working experience in enterprise support environment and cloud-based platforms
  • Good Knowledge of IT Service Management (ITSM) workflow, ITIL standards
  • Strong ServiceNow experience is a highly preferred
  • Customer-centric mindset to drive operational improvement, passionate about driving Customer Experience (CSM), Service Management (ITSM), Operation Management (ITOM) and Process Digitalization Projects
  • Self-motivated who enjoys working in a fast-paced, collaborative, and innovative workspace
  • Basic Project Management methodology preferred. SCRUM knowledge is an advantage
  • Possess good logical thinking, excellent interpersonal skills and a good team player
  • Proficient command of spoken and written English and Chinese
  • Willing to travel occasionally

We offer 5-day work, attractive remuneration and benefits package to the right candidate.

Interested parties please forward your full resume (in Microsoft Word or PDF format) with current and expect salary to the Human Resources & Facilities Services, Ricoh Asia Pacific Operations Limited, by clicking or by fax 2833 7891.

Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.



20/F, One Kowloon, 1 Wang Yuen Street, Kowloon Bay, Hong Kong

Located in Hong Kong, Ricoh Asia Pacific Operations Limited (RAPO) is an extension of Asia Pacific regional headquarters in Singapore to cover the supply chain of office equipment, consumables, and parts in the Asia Pacific region. RAPO is also providing a regional IT functions to all Ricoh Asia Pacific subsidiaries.

We are now inviting bright calibre to join our teams.


20/F, One Kowloon, 1 Wang Yuen Street, Kowloon Bay, Hong Kong is a well-known online job bank for many years. The extensive list of jobs from diverse industries in Hong Kong with massive resources on job-hunting and career management advice. helps job-seekers get ready to search for their ideal jobs. There are thousands of job openings from different fields like accounting, building & architecture, merchandising, purchasing, trading and transportation.
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