About Your Role:

• Handling inbound phone calls, digital tickets, live chats and emails from our customers in contact centre
• Providing high quality service to our customers and help resolve their queries at first contact where possible
• Processing customer’s requests in a timely and accurate manner
• Achieving individual performance expectations and development

Does it sound like you?

• Excellent customer-service manner, communication and problem solving skills
• Fluency in Cantonese, and good command of English or Putonghua 
• Proficient PC skills and willingness to learn
• A pass in five subjects including Chinese and English in HKCEE or HKDSE or above
• Minimum 1 year experience in call centre environment or customer service field
• Those with more relevant experience will be considered as Senior CS Representative
• Fresh graduate are welcomed to apply

Great People. Great Benefits:

• Basic salary with quarterly incentive based on performance
• Basic 5 days work week (8:50 to 17:30) with occasional shift duties on Saturday mornings
• 14 days paid annual leave a year
• Medical coverage and discounted dental plan
• Support for acquiring any required job related skills

Interested parties please forward your full resume (in Microsoft Word or PDF format) with current and expect salary to Ricoh Hong Kong Limited, by clicking "Apply".
 

Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.