Recruit Ref.: L050375555
Posting Date: 2021-09-16

e-Service Specialist

Ricoh Hong Kong Limited

The Job:

  • Provide second level technical support to customers for remote support connection
  • Set up a proactive monitoring mechanism to enhance availability and customer experience on intelligent support
  • Facilitate improvement in remote support efficiency from technical perspectives
  • Liaise with customers to understand their needs and propose solutions to enable their use of intelligent service
  • Provide documentation for remote support improvement and studies


  • Diploma or above in Computer Science, Information Technology or any other related discipline
  • Knowledge in network management tools e.g. Wireshark and network infrastructure
  • Experiences in network devices settings is preferred
  • Knowledge in multi-function printer would be an advantage
  • Strong problem solving, analytical, communication and interpersonal skills
  • Proficient command of spoken and written English and Chinese
  • Candidate with less academic qualifications but have some working experience will be also considered

We offer 5-day work, attractive remuneration and benefits package to the right candidate.

Interested parties please forward your full resume (in Microsoft Word or PDF format) with current and expect salary to the Human Resources & Facilities Services, Ricoh Hong Kong Limited, by clicking

Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.


20/F, One Kowloon, 1 Wang Yuen Street, Kowloon Bay, Hong Kong

Ricoh Hong Kong Limited (RHK) is a leading information and communications technology (ICT) provider specializing in document consultancy and IT services. The company is a subsidiary of Ricoh Company Ltd headquartered in Japan.

Established over 50 years, RHK provides professional consultancy, IT and document solutions to customers through a wide range of products including multifunction document systems, laser printers, projectors and unified communication systems. We are the No. 1 market leader in digital multifunction systems for 20 years in HK.

RHK is committed to create customer value by offering top quality professional services. This includes Managed Document Services, Production Printing, Document Process Outsourcing as well as Managed IT Services. Our aim is to help companies optimize resources, streamline business workflow and to improve office efficiency.

We are now inviting bright candidates to join our teams.


20/F, One Kowloon, 1 Wang Yuen Street, Kowloon Bay, Hong Kong is an online employment portal for jobs recruitment in Hong Kong. Users can learn about the latest jobs openings in information technology such as application developer, business analyst, hardware designer and product manager jobs. Job-hunters can apply for jobs in insurance, recruitment, bills processing and journalism by uploading resumes online. Members will be notified of jobs through the job alert.
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