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Recruit Ref: L04979150
Posting Date: 2021-08-24
Save the Children Hong Kong 香港救助兒童會
Save the Children Hong Kong 香港救助兒童會

Save the Children is the world’s leading independent organization for children. We believe every child deserves a future. In Hong Kong and around the world, we give children a healthy start in life, the opportunity to learn and protection from harm. We do whatever it takes for children, every day and in times of crisis, transforming their lives and the future we share.

Building on our 100 years’ experience of bringing communities, civil society, governments, businesses and donors together, Save the Children ensures children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

Save the Children Hong Kong is part of the Save the Children global movement, which is made up of 30 member organisations, operating in around 120 countries.

Are you passionate about helping children in Hong Kong and around the world? Join us in inspiring breakthroughs in the way the world treats children and to achieve immediate and lasting change in their lives!

Donor Service Officer (Part-time)

KEY AREAS OF ACCOUNTABILITY

  • Call centre duties on inbound and outbound calls and emails. Activities includes:
  • fix calls for delinquent donors
  • upgrade or reactivation campaigns
  • welcome call to new donors
  • assist customer services & marketing initiatives
  • Respond to and follow up donor queries in timely and good customer service manners
  • Data entry and file information in our CRM database
  • Assist other clerical work including bounce mail, issue receipts and filing etc.
  • Other ad hoc duties as assigned by the supervisor

QUALIFICATIONS AND EXPERIENCE

  • F.5 or above
  • 2 years or above of hotline or customer service experience
  • Organized, attention to details and can be a highly motivated self-starter
  • Good command of written and spoken Chinese and English, Mandarin is a plus
  • Good computer literacy, data entry skills, capable to do Chinese inputting
  • Possesses excellent interpersonal and strong customer service mindset
  • Ability to maintain discretion and confidentiality at all times

This post is on a part-time basis.

Don’t miss the opportunity to have career success and fulfilment while you deliver change for children to attain the right to survival, protection, development and participation.

We need to keep children safe so our selection process, which includes background checks, reflects our commitment to the protection of children from abuse. Candidates at the final stage of recruitment process may be requested to undergo Sexual Conviction Record Check by the Hong Kong Police. If you refuse to undergo the check, we have the right not to consider your application.

Interested parties please send full resume, including your current & expect salary and date of availability to hkcareers@savethechildren.org.

Personal data collected will be used for recruitment purpose only.


Summary
Industry:
Association / Organization / Social Service / NGO 
Job Category / Function:
Job Position Level:
General 
Employment Term:
-- 
Min. Edu. Level Req:
F.5 / HKCEE 
Total Working Exp:
2 
Salary(HKD):
--
Location:
Central & Western District
Benefits:
--
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