Job Responsibilities

• Provide customer-orientated concierge services to referral customers/patients, including but not limited to arrangement of bookings, admission and discharge
• Handle administrative and clerical works related to insurance pre-approval / direct billing, pre-admission and communication with internal customers
• Provide customer service and relevant business support to designated service points in the hospital
• Liaise with healthcare professionals, customers/patients, escorting agencies and insurance companies to deliver high quality of services
• Assist in the daily operation of communication hub service including arranging bookings, handling enquiry via various communication tools
• Perform shift duties
• Perform any other duties as assigned by supervisors

Entry Requirements

• F.5/S.5 or above
• At least 3 years’ relevant customer / concierge service experiences
• Good command of both spoken and written English & Chinese
• Good analytical and problem-solving skills, and ability to handle complex enquiries with minimum supervision
• Pleasant and outgoing personality with excellent interpersonal and communication skills
• Proficient in PC skills, including Microsoft Office Applications and Chinese word processing

Preferable Attributes:

• Higher Diploma in Tourism / Hospitality Management / Customer Service or related
• Experience in Airlines / Hotel / Travel industry

We offer attractive remuneration packages and fringe benefits to the right candidate.  Interested candidate, please send the completed application form downloaded from our website: www.stpaul.org.hk together with your full resume stating present and expected salaries, email to sph.career@stpaul.org.hk, or mail to our Human Resources Manager, St. Paul’s Hospital, 2 Eastern Hospital Road, Causeway Bay, Hong Kong. Please quote the post title on the email or envelope.

Personal data collected will be used strictly for recruitment purpose only