Job Summary:
We are looking for a Customer Success & Advisory Consultant to help customers maximize the value of Microsoft solutions through customer success, advisory services, user adoption, training, and enablement programs.
You will work closely with customers and internal teams to drive adoption, business outcomes, customer satisfaction, and long-term success across Microsoft 365, Azure, Security, Modern Work, AI, and Copilot solutions.
Roles and Responsibilities:
Customer Success & Advisory
Support customer onboarding, adoption planning, and success initiatives while building trusted customer relationships.
Conduct business reviews, discovery sessions, assessments, and workshops to understand customer needs and recommend practical solutions.
Monitor customer health, adoption progress, and value realization, identifying risks, opportunities, and improvement initiatives.
Support advisory engagements across Microsoft 365, Copilot, Security, Azure, and Modern Work solutions.
Prepare reports, recommendations, presentations, and roadmap proposals.
Adoption, Enablement & Service Excellence
Deliver workshops, demonstrations, awareness sessions, and training programs.
Develop training materials and customer-facing content to support user adoption and change management.
Collaborate with internal teams to ensure successful service delivery and excellent customer experience.
Maintain accurate customer records, engage in knowledge sharing, and contribute to service improvement and innovation initiatives.
We are looking for:
Higher Diploma or above in Information Technology, Business, Education, Communications, or related disciplines
2-5 years of experience in Customer Success, Consulting, IT Services, Training, or Technology Advisory roles.
Strong communication, presentation, stakeholder management, and facilitation skills.
Strong analytical, problem-solving, and customer engagement abilities.
Good command of spoken and written English and Chinese
Experience with Microsoft 365, Azure, Security, Power Platform, or Copilot solutions is an advantage.
Experience in digital transformation, adoption programs, change management, or enterprise customer environments is preferred.
Microsoft certifications are a plus.
Benefits:
Attractive & Competitive Remuneration
Leave and Welfare Benefits
Employee Well-Being & Work-Life Balance
Positive & Engaging Team Culture
Recognition, Support & Smooth Onboarding
Clear Learning & Career Progression
Exposure to a Fast-Growing Cloud Industry
Why join SUPERHUB?
Top Microsoft Cloud Partner
Award-Winning & Industry-Recognized
Largest Cloud Hosting Business in Hong Kong
Strong Service Performance & Customer Satisfaction
End-to-End Cloud & Managed Services Expertise
People-Focused & Growth-Driven Culture
Future-Ready & Innovation-Driven
Join our team and be part of our success story! Apply now and take your career to new heights in the exciting world of cloud technologies.
Interested parties, please send your latest resume with present and expected salary by clicking APPLY NOW. All applications will be treated in strict confidence and for recruitment purposes only. Only shortlisted candidates would be contacted.