Cinderella Media Group
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Recruit Ref: L046351405
Posting Date: 2020-07-04
IT Helpdesk Engineer (Day Shift), 4 days per week)


  • Provide Helpdesk Service to end users from receiving IT related incidents and requests.
  • Receive and handle calls in accordance with procedures for priority handling, including logging incoming calls, verifying caller’s identity and associated information, initial diagnosis, etc., (Follow process and procedure manuals)
  • Provide first line determination and resolution to resolve / fulfill end users incidents / service requests, including:
  • Basic usage advice on the supported applications and systems related PC usage;
  • Technical support assistance for enquiries relating to the features, functions and usage of all PC and related equipment and application systems through remote management tools;
  • If the incidents / service requests cannot be resolved / fulfilled by First Line Resolution, dispatch or escalate the calls to designated support teams (including third party vendors).
  • Log all end users calls and tracks the status until resolution in the call logging system and prepare regular report to team supervisor 



  • Higher diploma holders or above in Computer Studies or related subjects;
  • 1 year or above working experience in technical support field; with basic knowledge in IT is also welcomed to apply
  • Self-motivated, proactive and customer focus attitude;
  • Able to work independently and cooperate with other parties;
  • Good command of both written and spoken English, Cantonese and Mandarin
  • Shift duties or Overnight shift is preferred
  • Fresh graduate is also welcome (Junior Service Desk Specialist)


Interested parties, please send your detail resume and expected salary to or by WhatsApp:


All information gathered will be treated in strict confidence and used for recruitment related purposed only.

Information Technology 
Job Category / Function:
Job Position Level:
Employment Term:
Full Time 
Min. Edu. Level Req:
Total Working Exp:
0 - 3 
Shatin District / Shatin
  • Double Pay
  • Medical Insurance
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