Do you want to do work that really matters? Help us end avoidable blindness
Full time, permanent role, based in Hong Kong (Flexible work from home arrangements available)
Closing Date: 23 December 2025
ABOUT THE FRED HOLLOWS FOUNDATION 護瞳行動
The Fred Hollows Foundation is an international development organisation working to prevent blindness and restore sight. We continue to carry on the legacy of Professor Fred Hollows, who believed every person had the right to quality eye care, no matter where they live. The Foundation is known around the world as an organisation that works with purpose and determination. With a reputation for excellence, we are well known for making change happen.
The Foundation has grown to work in more than 25+ countries throughout Africa, South Asia, Southeast Asia, the Middle East and the Pacific, as well as Australia. The Foundation has restored sight to more than 3 million people worldwide. We have an ambitious five-year strategic plan that aims to take us even closer to realising our vision of a world in which no person is needlessly blind, or vision impaired and Indigenous Australians exercise their right to sight and good health. To find out more about our work, please visit our website https://www.hollows.org
護瞳行動是國際眼科發展組織，於1992年由國際著名眼科醫生霍洛教授（Professor Fred Hollows）在澳洲成立。我們深信失明並非必然，每10個失明個案中，有9個可以避免。我們在全球超過25個國家，透過支援眼科手術與治療、培訓醫護人員和提供所需設備等，改善基層眼科服務，長遠提升社區的眼科服務水平，讓病人「瞳」燃光明，重過新生。自護瞳行動成立以來，我們已為超過300萬人恢復視力，很多時只需進行一項20分鐘的簡單手術，病人便能重新看得見。如欲了解更多有關護瞳行動工作的資料，請瀏覽我們的網站： https://www.hollows.org
THE OPPORTUNITY
The Donor Service and Donation Coordinator is accountable for delivering exceptional donor care, ensuring accurate data processing, providing administrative support, and conducting telemarketing activities to engage, reactivate, and upgrade donors.
KEY RESPONSIBILITIES
Ensure the accurate and efficient processing of donations and related data entry tasks, including sorting, coding, importing, banking and receipting.
Manage incoming calls, emails, and written enquiries from donors and supporters, providing timely, friendly, and professional assistance to ensure a high level of donor satisfaction.
Conduct outbound calls to re-engage lapsed donors, promote donor upgrades, and strengthen relationships with existing supporters through personalised communications.
Maintain and update donor databases with accuracy and integrity, ensuring information is current and complete. Support the ongoing functionality and efficiency of the donor relationship management system.
Assist in reconciling donation income to ensure all funds are correctly recorded and allocated.
Contribute to improving systems, processes, and technologies aimed at enhancing efficiency, accuracy, and the overall donor experience.
Perform general office and administrative duties as directed by your manager.
WHAT YOU’LL NEED TO SUCCEED
Minimum of 2 years’ experience in customer service, donor relations, or administrative support role
Proven track record in delivering high-quality customer service through phone, email, and written communication.
Demonstrated experience in working with and maintaining customer or donor databases with attention to accuracy and confidentiality.
Experience in the nonprofit sector, particularly in fundraising, is desirable.
Experience in telemarketing or outbound calling to engage or retain donors will be highly regarded.
Excellent Excel skills with experience working with spreadsheets
Strong attention to detail and accuracy in data handling.
Excellent proficiency in oral and written Chinese (Cantonese and Mandarin) and English
How we recognise your contribution
Through our internal programs and employee benefits we aim to create an environment where you will feel supported and empowered. Whether your focus is on continuous learning, professional development or finding an environment which enables you to thrive while balancing family or personal commitments, we have a range of programs in place to support you.
To find out more about our benefits click here
APPLICATIONS
Please apply via the "apply" button. Your application should include a CV and, preferably, a cover letter that outlines your interest in the role and addresses the key criteria listed in the “Key Responsibilities”, and “What you need to succeed” sections of the advertisement.
Applications Close: 23 December 2025
The Fred Hollows Foundation is committed to ensuring our projects and activities are implemented in a safe and productive environment that prevents harm and avoids impacting the health and safety of all people, particularly children, vulnerable people and disadvantaged groups. Applicants are advised that The Foundation reserves the right to conduct police checks and other screening procedures to ensure we maintain and promote a child safe environment.
Please be advised:
1. Fred Hollows Foundation will never ask for a fee during any stage of the recruitment process.
2. All active roles are advertised directly on our website here.
3. Please note we will not be accepting CV’s via agencies for this role.