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Employer Ref: RMSD/SMSO/RC01/20
Recruit Ref: L048545467
Posting Date: 2020-07-03
The Hong Kong and China Gas Company Limited
The Hong Kong and China Gas Company Limited

Founded in 1862, The Hong Kong and China Gas Company Limited (Towngas) was Hong Kong's first public utility. Today, we are one of the largest energy suppliers in Hong Kong, operating with world-class corporate management and leading-edge business practices. For the past years, Towngas has been growing with Hong Kong, evolving from the simple gas company supplying fuel for street lamps to our current leading position in the energy industry in the greater China region.

Senior Member Service Officer

Responsibilities

  • The role is mainly focusing on supporting Loyalty and eCommerce Program 
  • Handle Loyalty Program and eCommerce platform related enquiries from Members and Merchants via multiple channels such as Member Service Hotline, Email, Live Chat, Social media platform, etc.
  • To Serve Members and Merchants efficiently in a courteous manner
  • To lead a team of Member Service Officer for KPI achievement
  • Handle escalated complaints
  • Assist in promoting marketing program
  • Carry out other duties delegated by Supervisor

Requirements

  • At least 5 years of experience in Customer Service with at least 2 years in a supervisory role
  • Experience in the call centre, loyalty program and eCommerce is an advantage
  • Enjoy communicating with people, cheerful, responsible and able to work independently
  • 5 days per week, shift-duty and work on public holidays are required
  • Excellent in written and spoken Chinese and English
  • Proficiency in common computer skills, e.g. Chinese word processing, Microsoft Word, Excel, Powerpoint
  • Energetic, creative, detail-minded and good team player

Application with full details stating current and expected salary to: APPLY NOW

Please quote the reference number (RMSD/SMSO/RC01/20) in your application.

(All personal data provided will be treated in strict confidence and used for recruitment purposes only.)


Summary
Industry:
Public Utilities 
Job Position Level:
General 
Employment Term:
Full Time / Permanent 
Min. Edu. Level Req:
F.5 / HKCEE 
Total Working Exp:
5 or above 
Salary(HKD):
--
Benefits:
--
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Keywords: Towngas
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