Employer Ref: CIED/SM/S/RC01/21
Recruit Ref: L050330250
Posting Date: 2021-09-15
The Hong Kong and China Gas Company Limited
The Hong Kong and China Gas Company Limited

Founded in 1862, The Hong Kong and China Gas Company Limited (Towngas) was Hong Kong's first public utility. Today, we are one of the largest energy suppliers in Hong Kong, operating with world-class corporate management and leading-edge business practices. For the past years, Towngas has been growing with Hong Kong, evolving from the simple gas company supplying fuel for street lamps to our current leading position in the energy industry in the greater China region.

Service Manager / Supervisor

The Role:

  • Implement, monitor and assist to plan & develop operation methodology in Customer Service Hotline (CSH) Centre to ensure customers’ enquiries are handled professionally and efficiently
  • Supervise Customer Service Officers (CSOs) in daily operations to achieve the performance targets 
  • Assist to formulate and review training plans to ensure all CSOs are equipped with adequate knowledge, skills and techniques for the job
  • Shift duty is required (from Monday to Sunday, including public holidays)

The Person:

  • Tertiary education with at least 5 years’ customer service experience at supervisory level; candidate with less experience will be considered as Supervisor
  • Good command of written and spoken English and Chinese; Fluent Putonghua, Bahasa Indonesia or Tagalog is an advantage
  • Proficient in PC applications such as MS Office and Chinese word processing; Knowledge in Siebel, SAP and Genesys is an advantage
  • Good interpersonal and leadership skills
  • Customer-oriented, enthusiastic, sincere and responsible

Application with full details stating current and expected salary to: APPLY NOW 
Deadline for application: 13 October 2021
Please quote the reference number (CIED/SM/S/RC01/21) in your application. 

(All personal data provided will be treated in strict confidence and used for recruitment purposes only.)

Public Utilities 
Job Category / Function:
Job Position Level:
Employment Term:
Full Time 
Min. Edu. Level Req:
Total Working Exp:
5 or above 
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