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Employer Ref: 21072615-E4
Recruit Ref: L0525361
Posting Date: 2021-07-26
The Hong Kong Polytechnic University
The Hong Kong Polytechnic University


Assistant Manager / Senior Specialist (System Infrastructure) (Ref. 21072615-E4)


The appointee will be a member of a team with major responsibilities on the University’s cloud services support for systems infrastructure services.   He/She will be required to:

(a)    provide consultation, technical support and service to department/research users on cloud services or related projects including the rental of Virtual Machine (VM), storage, database, public cloud, etc.;

(b)    provide technical support and operation control on critical administrative applications and services including system infrastructure advice on new projects, enhancement of service operations, incident and change management, and coordination;

(c)    assist in the evaluation and implementation of Disaster Recovery (DR) solution on cloud services to protect critical business data from disaster;

(d)    provide support and enhancement work on self-developed Notification Distribution System (NDS) using Microsoft PowerApp software;

(e)    provide technical support and central management on Jira Service Manager (JSM) platform for departmental IT service desks;

(f)    provide private and public cloud administration support, such as creating resources group, granting permission, access control, managing inventory and billing, and generating monthly reports;

(g)    renew the maintenance and support of software and hardware used in various computing platforms;

(h)    provide after-office-hour standby/emergency support as and when required; and

(i)    perform any other duties as assigned by the Director of the Office or his delegates.


Applicants should have:

(a)    a recognised degree in Computer Engineering, Information Technology or a related discipline;

(b)    at least five years’ relevant technical experience, preferably with seven years of relevant experience;

(c)    knowledge on system infrastructure and network security;

(d)    experience in using Microsoft Hyper-V, Storage System, Oracle, PostgreSQL, MS SQL, MySQL, Mongo, Python and R;

(e)    preferably with additional professional qualifications and certifications in Database, Azure, AWS, etc.;

(f)    the ability to work independently and proactively;

(g)    a good command of both spoken and written English and Chinese, including Putonghua; and

(h)    strong analytical skills, good interpersonal and communication skills.

Applicants with more experience will be considered for the post of Assistant Manager.

Applicants who have responded to the previous advertisements need not re-apply.

Remuneration and Conditions of Service
A highly competitive remuneration package will be offered.  Initial appointment will be on a fixed-term gratuity-bearing contract.  Re-engagement thereafter is subject to mutual agreement.  Applicants should state their current and expected salary in the application.


Please send a completed application form by post to Human Resources Office, 13/F, Li Ka Shing Tower, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong or via email to  Application forms can be downloaded from  If  a separate curriculum vitae is to be provided, please still complete the application form which will help speed up the recruitment process.  The closing date for application is Thursday, 26 August 2021.  Applicants who are not invited to an interview within two months from the closing date should consider their applications unsuccessful.  The University’s Personal Information Collection Statement for recruitment can be found at

PolyU is an equal opportunity employer committed to diversity and inclusivity.  All qualified applicants will receive consideration for employment without regard to gender, ethnicity, nationality, family status or physical or mental disabilities.  

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