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Employer Ref: 221006012-JCS
Recruit Ref: L0556911
Posting Date: 2022-10-06
The Hong Kong Polytechnic University
The Hong Kong Polytechnic University

INFORMATION TECHNOLOGY SERVICES OFFICE

Specialist / Assistant Specialist (IT Support) (two posts) (Ref. 221006012-JCS)

Duties

The appointees will be required to:

(a)    provide regular checking, troubleshooting, and maintenance services of classrooms and the AV/IT equipment of Student Computing Centres;

(b)    provide consultation and assistant on IT to the University’s users at ITS HelpCentre via hotline, onsite and other established channels;

(c)    install software, patches and images onto the desktops of classrooms and Student Computing Centres and staff users;

(d)    liaise with users, staff, students and other parties to solve users’ problems;

(e)    assist in the AV/IT improvement projects of classrooms;

(f)     prepare reports and logs for daily operations and projects;

(g)    evaluate and test AV/IT hardware and software products;

(h)    prepare user guides and training materials, and conduct user training demonstrations and workshops; and

(i)    perform any other duties as assigned by the Director of the Office or his delegates.

The appointee will be required to work on shift and provide support on a roster basis as required.

Qualifications

Applicants should have:

(a)    a recognised degree, or a higher diploma or diploma with not less than three years of relevant experience;

(b)    knowledge on Windows, Mac, mobile/tablet, Microsoft Office, O365 and Zoom;

(c)    good interpersonal skills; and

(d)    the ability to communicate effectively in both written and spoken English and Chinese, including Putonghua.

(e)    the ability to work under pressure and be proactive; and

(f)    proficiency in written and spoken English and Chinese.

Preference will be given to those with knowledge of and working experience in user and AV/IT support.

Fresh graduates are welcome to apply.

Conditions of Service

A highly competitive remuneration package will be offered.  Appointment will be on a one-year gratuity-bearing contract.   

The posts are funded by the Job Creation Scheme (JCS) under Anti-epidemic Fund of the Government.  Applicants should be Hong Kong residents with a valid Hong Kong Identity Card.  Existing staff members of the University are not eligible for application under the JCS.

Application

Please submit an application through PolyU’s career website (https://jobs.polyu.edu.hk/general).  The closing date for application is 7 November 2022​.  The University’s Personal Information Collection Statement for recruitment can be found at https://www.polyu.edu.hk/hro/careers/pics_for_recruitment/.

PolyU is an equal opportunity employer committed to diversity and inclusivity.  All qualified applicants will receive consideration for employment without regard to gender, ethnicity, nationality, family status or physical or mental disabilities.


Summary
Industry:
Education / Training 
Job Category / Function:
Job Position Level:
General 
Employment Term:
Full Time 
Min. Edu. Level Req:
Diploma 
Minimum QF Level attained:
-- 
Total Working Exp:
3 or above 
Salary(HKD):
--
Benefits:
--
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