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Employer Ref: CS-CS-CSM-R
Recruit Ref: L053846424
Posting Date: 2022-05-20
The Hongkong Electric Co., Ltd.
The Hongkong Electric Co., Ltd.
Customer Services Manager (Ref: CS-CS-CSM-R)


Reporting to the Senior Manager (Customer Services), the appointees will mainly perform the following responsibilities:

  • To initiate and implement new projects related to customer services and systems including enhancement of business processes, digital transformation and data analysis
  • To lead a team of customer service professionals in the Customer Centre and Call Centre to deliver quality services to customers and achieve the service standards
  • To initiate and support marketing on services and products
  • To handle customer enquiries and feedback and ensure proper follow-up


  • Bachelor’s Degree in Business Administration, Marketing, engineering discipline or equivalent
  • A minimum of 8 years’ work experience in customer services, of which 3 years in supervisory role and 4 years with administration responsibilities
  • Good knowledge of the information systems and business processes relating to customer services
  • Good PC skill and knowledge of MS Office including PowerPoint, Excel and Word; knowledge of Tableau preferred
  • Good command of English and Chinese (including Putonghua) languages, both spoken and written

Working Location: North Point


If you are interested in this position, please send your resume (in PDF format) with details of qualification, experience, present and expected salary, and contact number to the Human Resources Division, The Hongkong Electric Co., Ltd. at on or before 1 June 2022 and quote the reference number in your application. Please also visit our website to know more about our Company

Applicants not invited for interview within one month from the closing date may consider their applications unsuccessful. All unsuccessful applications will be kept for six months after the date of this advertisement.

We are an equal opportunity employer.  Personal data provided by job applicants will be treated in strictest confidence and used only for recruitment-related purposes in accordance with the laws and ordinance of the HKSAR.

Civil Service / Government 
Job Category / Function:
Job Position Level:
Employment Term:
Full Time / Permanent 
Min. Edu. Level Req:
Minimum QF Level attained:
Total Working Exp:
Eastern District / North Point
  • Five-Day Work
  • Life Insurance
  • Medical Insurance
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