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Employer Ref: Media Operations
Recruit Ref: L049009213
Posting Date: 2020-05-28
The Nielsen Company (Hong Kong) Ltd
The Nielsen Company (Hong Kong) Ltd

Nielsen is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. Our approach marries proprietary Nielsen data with other data sources to help clients around the world understand what's happening now, what's happening next, and how to best act on this knowledge.

For more than 90 years Nielsen has provided data and analytics based on scientific rigor and innovation, continually developing new ways to answer the most important questions facing the media, advertising, retail and fast-moving consumer goods industries. An S&P 500 company, Nielsen has operations in over 100 countries, covering more than 90% of the world's population.

For more information on Nielsen, visit www.nielsen.com

Specialist, Field Execution, Media Research Operations

About Media Operations

Nielsen’s Media Operations team is responsible for the audience measurement – the media consumption among the consumers and the general public across different platforms and devices.  The Panel team recruits and maintains a representative sample, actively engages each panel member to enable robust and accurate data collection.  The Quality team regularly analyses the collected data to understand the overall trend and media consumption behavioral change in order to identify any potential issue from the data collection.  The Quality team is also responsible for planning and executing either preventive or corrective follow up actions and carrying out data final check prior to the delivery to clients.  The process concludes with the Production team which ensures the data is properly processed upon the Nielsen standards agreed with clients and the industry.

About The Role

  • Field Execution Specialist is responsible for driving and maintaining the health of our household panel which media consumption was measured.
  • This is one of the important role in the operation process which ensures quality panel members are recruited and maintained and contribute to the high data quality and accurate research output delivered.
  • Throughout the day-to-day jobs associate will be equipped with solid knowledge of scientific research design, planning and execution.
  • Sharpened interpersonal skills, logical thinking, and problem-solving skill. 
  • Trained to plan and drive operational excellence. 

Responsibilities 

  • Assist the supervision of recruitment and engage with panel members
  • Respond to and follow up panel member inquiries
  • Contribute to the panel compliance and stability in order to achieve high data quality 
  • Update and maintain an up-to-date database of panel members and generate timely panel statistics and reports
  • Regularly consolidate and review KPIs to ensure high operational efficiency and effectiveness
  • Work collaboratively with other departments to support business growth 

A Little Bit About You

You are highly motivated with good communication and people management skills, a strong listener, empathetic, respectful and professional when dealing with panel members. 

Requirements 

  • Degree holder or above
  • 1-2 years of working experience in the market research
  • Excellent interpersonal skills
  • Effective at communicating with external and internal departments
  • Solid problem-solving skills, able to perform in-depth root cause analysis and drive towards appropriate long term resolutions
  • Strong numeric sense and detail-minded
  • Self-motivated, can work independently but also a good team player
  • PC skills (esp. MS -Excel) preferably with programming knowledge
  • Good command of spoken and written English, Chinese/Mandarin

Working hours

  • 5 days work, shift duty is required ( Mon to Sat) 
  • The fieldwork is conducted from Monday to Saturday, To support it, while having 5 days' work a week, shift duty is required from Monday to Saturday with the one-day off negotiable. 
  • No regular shift work on Sunday. 

Diversity Disclaimer 

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.  

 


Summary
Industry:
Consultancy / Professional Service 
Job Category / Function:
Job Position Level:
Middle 
Employment Term:
Full Time 
Min. Edu. Level Req:
-- 
Total Working Exp:
-- 
Salary(HKD):
$15,000 - $16,000 (Monthly)
Location:
Eastern District / Quarry Bay
Benefits:
--
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