The Peninsula Hong Kong 

The Peninsula Hong Kong, HSH’s flagship hotel, opened in 1928 and is affectionately known by its nickname, "The Pen". Located in Tsim Sha Tsui with stunning harbour views, it blends classical grandeur, timeless elegance and modern in-room technology. The hotel features 300 guestrooms and suites, award-winning restaurants and bars, a spectacular spa, and a luxury retail arcade. 

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We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

17 paid statutory holidays
Exceptional market leading benefits
Option of MPF or ORSO retirement scheme

Key Accountabilities

• Support the Director of Guest Relations in ensuring seamless operations and maintaining high service standards that align with VIP expectations.
• Review daily VIP lists and execute assigned tasks to enhance the guest experience for arriving VIPs.
• Manage VIP guest arrivals and departures by delivering prompt, courteous service to ensure a positive first and last impression.
• Coordinate pre-stay arrangements with operational departments to optimize guest satisfaction and address any specific requests.
• Deliver personalized service tailored to each guest's unique needs, ensuring a memorable and satisfying stay.

General Requirements

• Education Qualification: Diploma or Degree Holder, preferable in Hotel Management 
• Years of Experience:  At least three years of related management experience in the hotel industry, preferable in luxury hotel environment
• Language Proficiency: Excellent verbal and written English, Chinese and Mandarin, other foreign language is preferable
• Computer Knowledge: Good knowledge in using Microsoft Office applications and knowledge in Shiji system and Alice Concierge system is preferable