Responsibilities:

• Provide outstanding services and ensure customer satisfaction

• Address customer concerns and complaints promptly and professionally

• Plan and assign workloads for Front Desk associates

• Supervise associates in their assigned job duties

• Assist department heads for maintain smooth operations and handle ad hoc projects

Requirements:

• Diploma or above in hospitality management or related disciplines

• A minimum of 4 years relevant experience preferably in hotel industry

• Knowledge of Opera System is must

• Pleasant personality, customer-oriented with good communication and interpersonal skills

• Good command of both spoken and written English and Chinese