Roles & Responsibilities

Sales Targets Achievement

• Consistently achieve or exceed monthly and quarterly individual sales plan.

• Lead and guide the team towards achieving/exceeding sales plan.

• Strengthen and develop relationships with existing clients.

• Sell to NEW Tiffany clients, utilizing client engagement tools as appropriate.

• Utilize Tiffany Strategic Selling skills to effectively identify client needs and close sales.

Service Excellence & Clienteling

• Engage with all customers to ensure consistent delivery of exceptional service.

• Positively contribute to store’s delivery of the Tiffany Experience.

• Independently resolve all client issues up to the maximum level permitted under the established retail guidelines.

• Work as a team partner with colleagues to ensure client satisfaction and contribute to a positive store environment.

• Remain current on all industry news and company updates

Store Operations

• Ensure store operates efficiently and effectively and in compliance of company standard.  

• Collaborate with CVM and merchandising for timely implementation.

• Maintain standards for all creative vehicles in store, including: Windows and vitrines, signage, flowers, bar, holiday décor.

• Maintain standards for merchandising directives: Ensure case line presentations complete and up to date and maintain merchandising adjacencies.

Corporate Standards and Directives

• Fully understand and support current business initiatives and new product launches in order to drive the success of the business.

• Ensure all sales activity complies with corporate brand standards and directives, including Product Presentation and Visual Merchandising.

• Maintain security standards within the store to ensure safety of clients, colleagues and to protect our assets through appropriate care and handling of merchandise.

Staff Guidance and Role Modelling

• Build and develop robust internal and external pipeline of retail talent through training and coaching.

• Proactively manage performance by providing ongoing constructive performance feedback and coaching.

• Demonstrate as a role model to the team and lead them towards achieving sales goals and maintain excellent service.

Requirements

• Minimum 6 years of luxury retail sales experience in which at least 2 years at management level

• Result-driven, proactive, excellent in communication and interpersonal skills

• Luxury brand experience or jewelry background is definitely an advantage

• Experience in supervising a sizable team

• Fluent in Cantonese & Mandarin.  Good command of English is an advantage