Life at Zuma

Joining Zuma means becoming part of an inclusive global community that lives by three core values:

Honor the Mastery - we celebrate every detail, always striving for perfection– putting pride into everything we do
Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness
Embrace the Energy - we bring passion and positivity to everything we do 

Requirements

• Able to work under pressure, in a dynamic and fast paced environment.
• Solution minded with a can-do attitude.
• Excellent command in spoken and written English. Cantonese or Mandarin preferred but not a must.
• Ability to work efficiently in a team or independently.
• Clear, concise communication skills with attention to detail.
• Within the department, support a culture of pride, ownership and desire to exceed expectation.
• To foster a culture of flexibility. Responding quickly and positively to changing requirements whether within the department or outside in order to meet business demands and guest service needs.
• Proficiency in the SevenRooms booking system is essential. 

 Job Activities

Customer Service

• To acknowledge and make all guests feel welcome when speaking to them.
• Provide a quick and efficient service for all guests.
• Be prepared to answer questions about Zuma Restaurant.
• Where necessary, assist with the training of new employees.

 Responsibilities

• To answer calls from the queuing system as quickly as possible.
• To assist guests over the phone or by email in a clear, polite and concise manner.
• To be proactive in ensuring that the information given to customers is accurate and appropriate about the restaurant.
• Fulfill all reservation duties in an efficient and concise manner.
• Working as a team, developing a positive and direct relationship with all colleagues
• To provide a clear handover at the end of each shift.

Remuneration Package Including:

• 2-Day Off per week  每週2天例假
• Competitive Salary & Tips  優厚薪酬福利及小費
• Performance Bonus  年中及年尾花紅
• World class in-house training; we want you to have all the tools to be the best. 全面優越在職培訓
• Opportunity to travel the world with our five incredible worldwide brands. 良好環球發展及晉升機會
• Duty Meals provided  員工膳食
• Paid Sick Leave  有薪病假
• Staff Discount  員工餐飲優惠 
• Comprehensive Medical & Dental Plan  醫療及牙科福利
• Birthday Voucher 生日禮遇

The successful candidate will be rewarded with a competitive compensation package, training and global career opportunities in a dynamic and growing international company.

Please e-mail your resume in English to our human resources
To learn more about ZUMA, please visit www.zumarestaurant.com [link removed] 

All applications will be handled with strict confidence and all data collected
will be used for recruitment purposes only.