Job Description

• Assist Nursing Manager in coordinating daily clinic operations and service delivery.
• Monitor clinic performance indicators and prepare regular operational reports, dashboards and statistics.
• Coordinate manpower deployment, roster monitoring and leave administration among clinics.
• Follow up clinic operational issues, incident reports, customer feedback and service improvement initiatives.
• Liaise with Clinic In-Charge, healthcare staff and supporting departments to ensure smooth workflow and effective communication.
• Assist in implementation of new operational procedures, workflow enhancement projects and quality improvement programmes.
• Monitor medical consumables, equipment records and inventory reports, and coordinate replenishment when required.
• Prepare meeting minutes, presentation materials and follow up action items arising from management meetings.
• Support staff onboarding, training coordination and maintenance of staff records.
• Perform data collection, document control and administrative support for regulatory, accreditation and internal audit requirements.
• Assist in ad hoc projects assigned by Nursing Manager and management team

Requirements:

• Diploma or above in Healthcare Administration, Business Administration, Nursing, Public Health or related disciplines.
• Minimum 2 years' experience in healthcare, clinic operations, medical centres or service industry.
• Experience in mlti-site clinic operations will be an advantage.
• Strong analytical mindset with ability to interpret operational data and prepare management reports.
• Good organizational, coordination and problem-solving skills.
• Able to work independently and manage multiple tasks under tight timelines.
• Strong communication and interpersonal skills with confidence in liaising with staff at different levels.
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint and Word.
• Knowledge of clinic management systems and healthcare operations is preferred.
• Good command of written and spoken English and Chinese; Putonghua is an advantage.

We adopt a 5-day work week and offer an attractive remuneration package to the right candidate. Interested parties, please send your detailed resume in WORD FORMAT with current and expected salary to the HR Department by e-mail:  hr.thmd@townhealth.com

Data collected will be used for recruitment purposes only and personal data of unsuccessful applicants will be destroyed after 12 months.