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Recruit Ref.: L0471711406
Posting Date: 2020-05-20
Content Editor (VTT194/J01)
VTech Telecommunication Ltd

Responsibilities: 

  • Understand and anticipate our customers' support needs in order to author and maintain easy-to-follow, closed-loop online help contents that includes video scripts, product manuals, and other documentations
  • Author customer communications on various topics including troubleshooting, conceptual information and frequently asked questions
  • Ensure content is current and accurate
  • Assist with the localization process for help articles and product manuals
  • Work closely with support, product, design, engineering, and other teams to develop technical and feature content for new and current products

Requirements:

  • Bachelor Degree in English, Communications, Translation, Linguistic, Technical Writing, Engineering or related discipline required
  • 1-2 years experience as technical writer or content writer ; High proficiency in English writing and editing
  • Proficiency with Adobe Creative Cloud - Illustrator, InDesign, Photoshop
  • Experience with Localization and Cloud based Authoring tools will be an advantage
  • Comfortable with editing the writing of others as well as receiving feedback on your own writing
  • Strong interest in consumer electronics, mother & childcare products, and wireless home monitoring
  • Excellent analytical and research capabilities, and have a passion for helping people find solutions
  • Fresh graduate will be considered with excellent portfolio
  • Candidates with solid experience in writing/ web publishing will be considered as Senior Content Editor

Summary

About this employer

VTech is the global leader in electronic learning products from infancy to preschool and the world’s largest manufacturer of cordless phones.  It also provides highly sought-after contract manufacturing services. Founded in 1976, VTech’s mission is to design, manufacture and supply innovation and high quality products in a manner that minimizes any impacts on the environment, while creating sustainable value for its stakeholders and the community.

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