Job Purpose

As a Marine & Cargo Claims Officer, you will manage, investigate, and resolve marine hull, machinery, liability, and cargo claims across our global shipping and logistics network. You will serve as the key point of contact between operations, commercial teams, underwriters, P&I Clubs, and cargo interests, ensuring that financial exposure is minimized and claims are settled efficiently in accordance with international maritime law and company policies.

Key Responsibilities

• Claims Management & Settlement: End-to-end handling of marine cargo losses, damages, shortages, and theft claims. Evaluate liability, interpret policy terms, and negotiate settlements with cargo owners, insurers, and freight forwarders.

• Incident Investigation: Investigate maritime incidents (e.g., vessel damage, stevedore damage, temperature deviations in reefers, general average situations). Gather evidence such as Bills of Lading, sea protests, logbooks, and survey reports.

• P&I and Insurance Liaison: Appoint and manage maritime surveyors, adjusters, and legal counsel globally. Liaise directly with P&I (Protection & Indemnity) Clubs, Hull & Machinery (H&M) underwriters, and cargo insurers.

• Risk Mitigation & Reporting: Maintain accurate claims registers and reserves. Analyze claims data to identify trends, root causes, and provide actionable risk-mitigation recommendations to operational teams.

• Stakeholder Support: Provide internal guidance to commercial and logistics teams regarding liability clauses, standard operating procedures, and risk exposure in contracts/bills of lading.

Job Requirements

Experience & Education

• Experience: Minimum of 3–5 years of direct experience handling marine cargo and/or marine liability claims within an international shipping line, logistics/freight forwarding provider, P&I Club, or marine insurance brokerage.

• Education: Bachelor’s degree in Maritime Studies, Marine Insurance, Law, Logistics/Supply Chain Management, or a related discipline.

Technical Competencies

• Maritime Law Knowledge: Strong foundational understanding of international maritime conventions (e.g., Hague-Visby Rules, Hamburg Rules, Rotterdam Rules) and standard contract terms (Incoterms, Bills of Lading, Charterparties).

• Marine Insurance Literacy: Proven ability to interpret Marine Cargo insurance policies, P&I Club rules, and H&M clauses.

Soft Skills

• Negotiation & Conflict Resolution: Strong negotiation skills with a track record of resolving disputed or high-value claims amicably and cost-effectively.

• Communication: Exceptional verbal and written English communication skills, with the ability to convey complex legal or technical insurance matters clearly to global stakeholders.

• Attention to Detail: High level of accuracy and with the organizational skills to manage multiple claim files simultaneously.

Interested parties please send full resume with date availability, current & expected salary to HR Department clicking ‘QUICK APPLY'.

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