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Recruit Ref: L05385432
Posting Date: 2022-05-20
Williams Lea (Hong Kong) Ltd
Williams Lea (Hong Kong) Ltd

About Williams Lea

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

From our humble beginnings as a print shop in London, to our position today as a global outsourcing leader, our business is built on a strong heritage, great relationships and a talented team.

We are experts in delivering efficient business processes in complex and highly regulated environments. We connect people, processes and technology to manage documents and streamline key back office functions. Empowered by a global workforce, our strength is unparalleled and helps improve efficiency, increase effectiveness and reduce risk for our clients.

Our clients and their customers have always been at the heart of everything we do. We bring a consultative and collaborative approach to developing solutions for the unique needs of legal, financial and professional services firms and our long-term partnerships, great relationships and exceptional employees have been the driving force behind our success.

For more information, please visit www.williamslea.com

Regional Account Manager (Account Servicing)

The successful candidate will be responsible for onsite management of regional client relationships and Presentations, Reprographics, Business Information Services and Translations Services provided to one of our global investment banking clients in APAC. They will oversee and be involved in the operations, manage a regional team across four countries, proactively drive change and lead initiatives on behalf of Williams Lea and the client, including RFPs and new business strategy.

Job Responsibilities:

Client Service & Operations Management

  • Manage and oversee the operations in multiple locations to ensure all SLAs, contractual requirements and expectations are met or exceeded
  • Ensure all operational processes and procedures are adhered to at all times, including regular reviews to ensure efficiency and effectiveness
  • Build and maintain strong relationships with client and team; regularly meet key client contacts, ensure timely responses to requests and work collaboratively with stakeholders to achieve goals
  • Ensure teamwork and continuity across the region; ensure all staff members are involved in generating high client satisfaction
  • Present Quarterly Business Reviews to the regional clients, leading and involving the team
  • Proactively identify opportunities for service enhancement and client value-add
  • Manage client invoicing, payroll, budgeting and finances effectively
  • Review monthly P&L statement to ensure effective management of costs

Leadership, Training & Development

  • Put in place strategies to engage and retain staff, including identifying, encouraging and developing future leaders and delegating tasks to support learning and development
  • Work with local Account Managers to ensure their teams are optimally staffed at all times
  • Lead client and staff meetings with confidence and knowledge
  • Lead by example with behavior that is positive, and solutions focused
  • Foster a positive, cohesive, collaborative, and team-oriented work environment
  • Prepare and conduct regular employee reviews, set appropriate, measurable goals and incorporate development planning
  • Effectively manage disciplinary and performance issues to ensure best outcomes for the business
  • Demonstrate cross-cultural understanding and sensitivity
  • Ensure 100% completion of all Williams Lea and client mandatory compliance and other training

Corporate & Compliance

  • Ensure strict compliance with established processes, procedures and policies, particularly relating to the confidentiality of client and Williams Lea information
  • Participate in Williams Lea Town Halls and quarterly updates.  Regularly visit Williams Lea intranet (Front Door) for any updates and review CEO monthly update and ensure any messages are shared with and understood by the teams
  • Propose suggestions to improve company procedures, profitability and business expansion
  • Responsible for resolution and incident reporting

Experience & Characteristics Required:

  • Bachelor degree or equivalent work experience in business process outsourcing
  • 5+ years' comprehensive outsourced operations experience in Asia Pacific
  • 8+ years' experience in a leadership and operations management role
  • Strong client service and communications skills (verbal and written)
  • High level of competency in MS Excel, Word, PowerPoint
  • Experience presenting to senior clients and internal senior management
  • Proven track record of managing teams both locally and remotely
  • Detail oriented with the ability to prioritize and handle multiple tasks in a demanding, time-sensitive environment

We offer attractive remuneration package and fringe benefits such as 5 days work, 20 days of annual leave, group medical, dental and life insurance coverage to the successful candidate.  In addition, you will have an opportunity to work in a reputable company with excellent career exposure.  Interested parties, please click "APPLY" to submit your application.

All information provided will be treated confidentially and used solely for recruitment purpose.  

 


Summary
Industry:
Consultancy / Professional Service 
Job Category / Function:
Job Position Level:
Middle 
Employment Term:
Full Time / Permanent 
Min. Edu. Level Req:
Bachelor 
Minimum QF Level attained:
-- 
Total Working Exp:
5-10 
Salary(HKD):
--
Location:
Central & Western District / Central
Benefits:
  • Bank Holiday
  • Bonus for a recruit / new joiner
  • Dental Insurance
  • Five-Day Work
  • Labour / Statutory Holiday
  • Life Insurance
  • Marriage Leave
  • Medical Insurance
  • On-the-job training
  • Paternity Leave
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