Job Responsibilities:

• Responsible for all daily front office activities.
• Act as a shift leader of front desk
• Responsible for on-day room sales, assignment and night audit management
• Provide check-in and check-out services for guests in a professional manner
• Provide guests with a quality room orientation
• Provide quality service to all guests by responding to their requests promptly, efficiently, and courteously at all time
• Ensure correct handling of billing and administrative work, including the review and report archiving
• Supervise and ensure that all frontline staff provide quality services to hotel guests
• Provide on the job training to Guest Services Officers and handle guests’ enquiries and complaints
• Ensure effective cross-departmental communication in order to handle both guest and operational issues effectively and efficiently
• Perform ad hoc duties assigned by the Front Office Manager

Job Requirements:

• Min 3 years of related experience in hospitality