This job is already expired. Here to continue job search.
Recruit Ref: L05521418
Posting Date: 2023-01-26
Zung Fu Company Limited
Zung Fu Company Limited

Zung Fu Company Limited is the exclusive retailer of Mercedes-Benz cars in Hong Kong and Macau, the exclusive retailer of smarts cars and the exclusive distributor for Hyundai cars in Hong Kong. Zung Fu has the highest market share penetrations in the world for Mercedes-Benz cars and ranks among the luxury car brand's top international performers. Zung Fu is a wholly-owned subsidiary of Jardine Pacific, a member of Jardine Matheson Group.

Customer Relations Officer

Job Highlights

  • Complaint Handling
  • Customer Relations
  • Customer Journey

Job Description


  • Handle customer complaints from all channels (Including tel calls, email, letter, social media, walk-in, gov’t / legal parties and Consumer Council etc.) and to follow KPI of reply time and completed settlement
  • Follow the cases in good manner / empathy and follow through properly with agreeable solutions with customer
  • Drive and co-ordinate with team members intra / inter-department for complaints recovery for both short term and long term preventive solutions
  • Prepare regular complaint management reports to depict customer insight, cases nature, no. of cases and its trend for service improvements


  • Diploma holder or above
  • At least 2 years in Customer Relations with Complaint Handling or equivalent
  • Positive mindset and cheerful
  • Good presentation skills   (spoken and listening)
  • A good team player
  • Able to work under pressure environment
  • Good command of spoken and written Chinese and English.  Putonghua is a plus.
  • PC skills  (Microsoft Office :  Excel,  Word, PowerPoint)
  • Working in car industry / car lover is an advantage

Competitive remuneration package including 5-day work week will be offered to the right candidates. Interested parties please click

Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies.

All information received will be kept in strict confidence and only for employment-related purposes.

Zung Fu is an equal opportunity employer. We are committed to creating a diverse and inclusive environment and do not discriminate on the grounds of sex, race, disability, family status, sexual orientation or any other legally protected factors.

Zung Fu is also dedicated to treat each other fairly, impartially and with respect at all times.

Please let us know if you need a special accommodation or disability support service arrangement during the recruitment process at any time.

Motor Vehicles 
Job Category / Function:
Job Position Level:
Employment Term:
Full Time / Permanent 
Min. Edu. Level Req:
Minimum QF Level attained:
Total Working Exp:
2 or above 
Eastern District / Chai Wan
  • Five-Day Work
  • Flexible Working Hours
  • Medical Insurance
  • Performance Bonus
More Jobs from this company
Assistant Service Advisor / Service Advisor
Customer Service Assistant (3-month Contract)
This job is already expired. Here to continue job search. is an online recruitment website offering the latest sales job advertisements in Hong Kong. Applicants can search for sales engineer, sales executive and representative, sales supervisor, assistant sales manager and other sales related positions. sales jobs in manufacturing, wholesales, IT, banking are also available to be searched. Other employment possibilities on advertising, accounting, merchandising, IT and social welfare are listed on the site. job hunters with no working experience can start up their career being a management trainee or graduate trainee. Gain more working experience in participating as summer interns or join other internship opportunities.
Maximum 5 Temporary Records Limit Reached!
Please Login or Register!
Recruit will store the information provided relating to your preference for jobs and your personal details in our proprietary database. This information is held in the strictest confidence and will not be disclosed to any third party without your prior approval. We may use the personal data we collect to notify you about our new services and special offers. However, if you request to delete your personal information from our database, please contact us at