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Recruit Ref: L045284554
Posting Date: 2019-08-23
LSG Catering Hong Kong Ltd
LSG Catering Hong Kong Ltd

The LSG Group is the world’s leading provider of end-to-end onboard products and services for the travel industry. It possesses a strong portfolio of independent expert brands: LSG Sky Chefs (catering and hospitality, including lounges), Retail inMotion (onboard retail), SPIRIANT (onboard equipment) and Evertaste (convenience food).

The LSG Group is headquartered in Neu-Isenburg, near Frankfurt, Germany. In 2018, its 35,500 employees achieved consolidated revenues of EUR 3.2 billion and produced 719 million meals. Additionally, the LSG Group has a rich network of joint ventures and partnerships around the globe, generating non-consolidated revenues of EUR 1.4 billion. http://www.lsg-group.com/

We are now looking for:

Customer Success Analyst ( IT)

Role Summary

The Customer Success Analyst will assist in the external engagement with HK based customers on industry leading technologies. The key role of the Customer Success Analyst will be to engage and be a bridge between customers and our IT department. This role will involve onsite visits to various US locations with some of our most important clients along with some travel to Ireland.

Responsibilities:

  • Work closely with the clients to produce detailed project requirements.
  • Generating functional specifications for new system designs & change requests.
  • Plan and manage an engagement from initiation to business as usual.
  • Regular travel to meet existing customers and understand their business issues and engagement with potential new customers and understanding their business needs.
  • Help produce scope statements/project initiation documents.
  • Advise customers in terms of Operational changes that are required in alignment with the technology rollout.
  • Business Analysis of existing system modules for creating process flow diagrams and Business Documentation of the system.
  • Developing and delivering training material for customers.
  • Working with the IT PMO team to shape the technical roadmap for future products and features based on Market requirements.
  • Assisting the technical leads on System Usability and System Improvements.

Requirements:

  • 4+ years’ experience in similar position.
  • Experience in consulting for the entire lifecycle of a project.
  • Excellent communication skills with ability to influence and get key issues escalated and resolved.
  • Highly organised, with ability to prioritize and manage multiple customer engagements simultaneously in a high-pressure, real-time environment.
  • Fluent English, other languages a bonus.
  • Ability to Identify business problems & identify solutions.
  • Experience working in an Agile environment.

We offer an attractive remuneration package and good career prospect to the right candidate.  Interested parties please send full resume with present and expected salaries and availability to mp.ma@lsg-group.com.

For more details, please visit our Website www.lsgskychefs.com

All information received will be kept in strict confidence and only for employment-related purpose.


Summary
Industry:
Catering 
Job Category / Function:
Job Position Level:
Middle 
Employment Term:
Full Time / Permanent / Contract 
Min. Edu. Level Req:
-- 
Total Working Exp:
4 or above 
Salary(HKD):
--
Location:
Wong Tai Sin District
Benefits:
  • Dental Insurance
  • Five-Day Work
  • Medical Insurance
  • Performance Bonus
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