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Recruit Ref: L045284576
Posting Date: 2019-09-05
LSG Catering Hong Kong Ltd
LSG Catering Hong Kong Ltd

The LSG Group is the world’s leading provider of end-to-end onboard products and services for the travel industry. It possesses a strong portfolio of independent expert brands: LSG Sky Chefs (catering and hospitality, including lounges), Retail inMotion (onboard retail), SPIRIANT (onboard equipment) and Evertaste (convenience food).

The LSG Group is headquartered in Neu-Isenburg, near Frankfurt, Germany. In 2018, its 35,500 employees achieved consolidated revenues of EUR 3.2 billion and produced 719 million meals. Additionally, the LSG Group has a rich network of joint ventures and partnerships around the globe, generating non-consolidated revenues of EUR 1.4 billion.

We are now looking for:

Assistant Manager Operations Performance Management (Airline Catering)


  • Stationed in Hong Kong and focus on catering performance management for designated airline customers at all LSG locations in the network.


  • Report to LSG Operations Performance Management Function.
  • Establish and maintain communication with airline customer's Catering Centre of Excellence, LSG APAC OVC Operations Performance Management as well as with all LSG stations where airline customers are being served.
  • Single point of contact to airline customers for LSG network on quality management and work closely with their culinary design and quality control team.
  • Conduct catering inspection for airline customers at LSG locations globally wherever catering service being provided.
  • Leading performance reviews with the LSG Key Account Manager together with airline customers and manage LSG catering location’s quality performance
  • To spot the issues and to escalate at the locations and carry out immediate action to rectify quality issues or discrepancy found
  • Proactively identify opportunities where LSG and/or airline customers able to improve processes, and service offerings and raise these issues so that these can be evaluated and when feasible initiatives can be launched
  • Based on airline customers' feedback on quality digest, to proactively communicating and addressing performance challenges and provide training at LSG stations as per customer requirements
  • Develop plans and actions with the LSG Units to rectify problem products or discrepancy found
  • Monitor Units’ performance through catering inspections and KPIs reporting
  • Developing joint KPIs
  • Sharing benchmark processes and best practices with the LSG locations
  • Be part of the team on Make & Pack and menu development with airline customers and be aware of their quality requirement
  • Jointly running startups at LSG locations



  • Bachelor’s Degree or equivalent experience in Hotel Catering or related discipline
  • Culinary training would be an advantage.

Work Experience:

  • Solid experience in airline, catering, service industry (Up to 3 years experience in airline catering or complex food service industry preferred)
  • Asian and International customer experience in and operational setting
  • Working knowledge in quality assurance techniques such as HACCP and auditing preferred
  • Good knowledge of food handling, preparation & cooking procedures  
  • Proven ability to reach across all internal functional groups to mobilize the organization to achieve sales, operational, financial and relevant goals.
  • Proven experience and ability to understand needs of each customer and ability to customize and negotiate proposals linked to needs of customer.
  • Ability to work seamlessly while travelling and away from office.
  • Experience in supplier contract management
  • Ability to handle a stressful working environment with extended working hours.
  • Good command of written and spoken English, Good Cantonese/Putonghua
  • Ability to manage and handle change effectively.
  • Proficient in all Microsoft Office Applications
  • Experience in multi-cultural and Global customer experience, attitudes, communication styles and trends.
  • Strong problem solving
  • Good planning and organization skills
  • Good people and analytical skills
  • Independent, Self-motivated and proactive

We offer an attractive remuneration package and good career prospect to the right candidate. Interested parties please click to send us your full resume with present and expected salaries and availability.

 For more details, please visit our Website

All information received will be kept in strict confidence and only for employment-related purpose

Job Category / Function:
Job Position Level:
Employment Term:
Full Time / Permanent / Contract 
Min. Edu. Level Req:
Total Working Exp:
Outlying Islands / Chek Lap Kok
  • Five-Day Work
  • Medical Insurance
  • Performance Bonus
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