Cinderella Media Group Recruit.com.hk
Recruit Ref: L045284606
Posting Date: 2019-10-18
LSG Catering Hong Kong Ltd
LSG Catering Hong Kong Ltd

The LSG Group is the world’s leading provider of end-to-end onboard products and services for the travel industry. It possesses a strong portfolio of independent expert brands: LSG Sky Chefs (catering and hospitality, including lounges), Retail inMotion (onboard retail), SPIRIANT (onboard equipment) and Evertaste (convenience food).

The LSG Group is headquartered in Neu-Isenburg, near Frankfurt, Germany. In 2018, its 35,500 employees achieved consolidated revenues of EUR 3.2 billion and produced 719 million meals. Additionally, the LSG Group has a rich network of joint ventures and partnerships around the globe, generating non-consolidated revenues of EUR 1.4 billion. http://www.lsg-group.com/

We are now looking for:

Customer Services Officer (Inflight Service Retail)

Responsibilities:

  • Handle customers’ complaints and enquiries via mails, emails, phone calls, phone recording system, etc. (shift duty required)
  • Answer telephone calls or revert emails/mails and make the appropriate transfers when necessary
  • Provide feedback and follow ups on the efficiency of the customer service process
  • Record details of inquiries, comments, complaints and action taken
  • Provide pricing and delivery information
  • Process customer exchange, returns and refunds
  • Attend Airline customer meetings when required
  • Perform shift duty is also required.

Requirements:

  • Diploma holder or above
  • Minimum 1 year Customer Services experience
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Well-developed interpersonal skills
  • Good commend of spoken and written English
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

We offer an attractive remuneration package and good career prospect to the right candidate.  Interested parties please send us your full resume with present and expected salaries and availability via kiwi.chan@lsg-group.com.

For more details, please visit our Website https://www.retailinmotion.com/

All information received will be kept in strict confidence and only for employment-related purpose


Summary
Industry:
Catering 
Job Position Level:
General 
Employment Term:
Full Time / Permanent / Contract 
Min. Edu. Level Req:
Diploma 
Total Working Exp:
1 or above 
Salary(HKD):
--
Location:
Wong Tai Sin District
Benefits:
  • Medical Insurance
  • Performance Bonus
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