Cinderella Media Group
Post Date: 2019-05-17
Recruit Ref.: L0458891360
JPC Position: SENIOR CUSTOMER SERVICE OFFICER – MNC watch brand (5 days work)
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JPC Texson Ltd



  • US multinational company   
  • Designer, manufacturer & brand owner of watch
  • Including fashion watch, sports watch & luxurious watch  
  • HK office : regional office of Asia Pacific 
  • Market : global
  • We are looking for  SENIOR CUSTOMER SERVICE OFFICER – with details as follows : 



  • Provide professional customer service mainly to distributors
  • Work with internal departments to provide the services to satisfy the customers enquiries. 
  • Manage ISP (International Spare parts) order process, order status, delivery status.
  • Answers daily distributors' e-mail enquiries.
  • Manage ISP shipment process.
  • Provide after sales service to distributor including complaints and spare parts management
  • Coordinate with suppliers for order status & delivery.
  • Answer day to day enquires from overseas distributors
  • Monitor ISP orders and communicate effectively with distributors for status updates
  • Involve in order planning and supply chain management (warehouse management and shipment arrangement)
  • Tertiary education / Diploma holder / or equivalent
  • At least 3 years' experience in operation / manufacturing focus in watch
  • Experience in customer service / sales administration / order processing is highly prefer
  • Excellent communication skills in both spoken and written English a must, Cantonese and Putonghua preferable. 
  • Good at data analysis and well versed with Excel
  • Heavy work load on system operation
  • Need to work in details in data analysis
  • 5 days work 
  • Annual Leave : 12 days
  • Medical benefits


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  • Industry:Watches & Clocks
  • Job Category / Function: Merchandising / Purchasing / Jewellery / Watch
  • Job Category / Function: Sales / Business Development
  • Job Category / Function: Sales / Customer Service - Supervisor / Officer
  • Job Position Level: Middle
  • Min. Edu. Level Req: --
  • Total Working Exp: --
  • Salary(HKD): Unspecified
  • Location:Hong Kong
  • Benefits
    • Five-Day Work
    • Medical Insurance
    • Performance Bonus
    • Double Pay is an online job website in the Hong Kong The site is perfect for finding jobs in the merchandising industry such as in watch and jewelry, handbags, textiles, and footwear. Other positions like telemarketing sales, accounting clerk, customer service officer and marketing executive are available in database. Additionally, the site provides articles featuring celebrities work life, company information and labour market news.
Keywords: watch,merchandiser,sales,marketing,cs
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