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Recruit Ref: L046917472
Posting Date: 2021-09-01
eClass Limited

eClass Limited is a well-established IT company based in Hong Kong with eLearning business in Asia Pacific regions. Our software products and services are dynamic and innovative. The reputation of eClass is based on its professional and technical excellence, and most importantly its dedicated working colleagues, in a fun, young and joyful environment.

To meet the fast growing business and the huge demands of the market in different industries and regions, the Management of Information Systems Team of eClass is offering the opportunities to individuals, who are able to provide their expertise in technical supports. Please find more about the company at its website: eClass.com.hk

Everyone matters here. We pride ourselves on having outstanding colleagues and working with meanings and creating values.

Concepts of Work at eClass:

FUN; MEANINGFUL ; CHALLENGING ; WORK-LIFE BALANCE

An accessible workplace location: Millennium City 5, APM (Kwun Tong MTR)

Customer Services Officer / Customer Support Specialist

Why eClass?

  • We manage and delegate internal colleagues support in one place
  • You can enjoy best practices
  • We put customers at the heart of the company
  • You are not alone but supported by strong teams with the necessary technical & IT skills, and the diligent sales account managers
  • A company for you to develop your career in the field you’d like to pursue

Job Description:                                                                                              

  • Participate in new product initiatives
  • Provide first line helpdesk support and advice to customer
  • Handle and follow up customer requests and enquiries in a professional manner
  • Empower our clients to use our products with ease and confidence
  • Liaise with internal technical staff for updating progress / feedbacks to the customers
  • Provide regular CS reports to the supervisor
  • Analyze feedback after completing clients’ inquiries for product and service improvement

Requirements:

  • Degree holder in communications, information technology, computer science or related discipline
  • Minimum 2 years of relevant experience preferred
  • Self-motivated, eager to learn, detail-minded, and able to work under pressure
  • Good command of both spoken and written English & Chinese
  • Experience in using eClass, understanding of eLearning applications a plus
  • Solid IT knowledge and school experience a strong advantage

What we offer:

Being a Family-Friendly Employer, eClass offers you competitive remuneration package and attractive fringe benefits, including but not limited to Medical Allowance Plans, Personal Hours, Special leaves for Birthday, Parent Care, Marriage, Paternity and Volunteer Work, etc. You will enjoy our work atmosphere with casual dress code, free fruits and snack bar.

Interested candidates please send your full resume, your availability, your last/current and expected salaries to job@broadlearning.com . Personal information collected will be used for recruitment purposes only.


Summary
Industry:
Information Technology 
Job Position Level:
General 
Employment Term:
Permanent 
Min. Edu. Level Req:
-- 
Minimum QF Level attained:
-- 
Total Working Exp:
-- 
Salary(HKD):
--
Location:
Kwun Tong District / Kwun Tong
Benefits:
--
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