Cinderella Media Group
Recruit Ref: L047204489
Posting Date: 2019-11-22

ALVA HOTEL BY ROYAL is a new 618-room premium hotel, strategically located along the scenic Shing Mun River in Shatin, a dynamic attraction in Hong Kong known for its cultural and refreshing neighbourhood with 40 minutes away from Hong Kong International Airport by car. The Hotel offers guest-centric technology, innovative dining and accessible luxury with a modern lifestyle hospitality concept designed specifically for the mobile and adventurous travellers. It has four restaurants and bars, a well-equipped gym, a rooftop thermostatic swimming pool and more.

Inspiring Opportunity Awaits….

Duty Manager


  • Resolve guest complaints and follow up on guest requests promptly according to the established standards
  • Maintain the incident logbook with all pertinent and important events throughout the entire shift to keep a permanent record
  • Oversee the VIPs guest process including, but not limited to, reviewing VIP reservation and ensuring smooth check-in/ check-out
  • Resolve all guest complaints in a prompt and professional manner and in accordance with established service recovery guidelines to ensure guest satisfaction and return business
  • Completed Night Auditor Close Day Procedures and responsible for disturbing the Morning Reports to the concerned departments on a daily basis
  • Act as Manager on Duty during the absence of General Manager and Department Heads to ensure smooth and orderly running of the Hotel


  • Holder of Diploma or above in Hotel Management and well versed with Opera system
  • Minimum 3 years ‘experience in the managerial level of Front Office
  • Excellent command of both written and spoken in English, Mandarin and Cantonese
  • Sound knowledge in emergency case and complaint handling

We offer career opportunities and excellent remuneration package to the right candidate. Please email your application letter and full resume with present and expected salary to Human Capital Department at or through

We are an equal opportunity employer. Data collected will be treated in strict confidence and used for recruitment purpose only. Applicants who are not invited for interviews within 4 weeks may consider their applications unsuccessful.

1 Yuen Hong Street
Hong Kong

Hotel / Hospitality 
Job Position Level:
Employment Term:
Full Time 
Min. Edu. Level Req:
Total Working Exp:
Shatin District
  • Dental Insurance
  • Marriage Leave
  • Medical Insurance
  • Performance Bonus is an effective online job search portal for those seeking job opportunities in Hong Kong, particularly in all hotel and hotel services jobs. Applicants who are interested in the hotel and hospitality industry can consider jobs in customer services, food and beverage, front desk, reservation, ticketing or tour guide. Apart from hotel jobs, employment possibilities in engineering, marketing, design and journalism are available. Keywords like engineers, programmers, designers, reporters and marketers can also use with the powerful job search engine to select suitable job position.
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