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Employer Ref: RTT-05486
Recruit Ref: L0485094968
Posting Date: 2020-05-26
HKT Teleservices
HKT Teleservices

About HKT Teleservices

HKT Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited.

HKT Teleservices offers clients world class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, HKT Teleservices provides support in languages covering over half of the world’s population.

HKT Teleservices is consistently ranked among the world’s leading contact center service providers. With over 10,000 agent positions in Hong Kong, mainland China, the Philippines, the United States and Panama, HKT Teleservices provides local and multinational companies a wide array of skills to service more than 100 million customer contacts annually. To learn more, please visit .

Team Leader – Japanese Speaking (Aviation Services, Travel and Lifestyle) - Join-in Bonus HK$12,000

Imagine a career where you can unleash your potentials in customer service; contribute your all-round abilities to enhance customer experience throughout the loyalty reward cycle; enjoy flexible time by working shifts and achieve work-life balance.


We welcome people with strong determination, customer service skills and a heart in customer service to join our team of loyalty experts.


Well-established as a dedicated Service Centre representing Asia’s leading travel reward programme, we offer a range of privileges to our frequent flyer members. With over 500 partners worldwide offering an exciting range of travel and lifestyle awards, the loyalty programme is transforming into a world class multi-pillar rewards programme throughout the region.


Our Missions:

  • Lead a team of over 5+ customer service experts with a strong dedication to craft an extraordinary service to surpass member’s expectation by professional correspondences related to flight reservations and ticketing in a fast paced and structured customer care environment
  • Consistently provide coaching to team members to achieve optimal level of performance and resolve complex enquiries effectively
  • Develop implementation strategy on loyalty program and travel information to ensure members are served promptly and accurately
  • Proactively review and make recommendation to Operations Management for service improvement
  • Monitor traffic patterns and deploy resources appropriately to ensure every member’s enquiries are addressed promptly
  • Be ready to embrace challenges through different job exposures


  • 5人以上の顧客サービスのエキスパートを熱意をもって率いながら、早いペースの、組織化された顧客サービス環境において、フライト予約や発券に関してプロフェッショナルな対応でメンバーの期待以上の並外れたサービスを生み出します。
  • チームメンバーを絶えず指導しながら、最高レベルのパフォーマンスを実現し、複雑な問い合わせを効果的に解決します。
  • ロイヤルティープログラムや旅行情報について、履行計画を策定し、メンバーに迅速かつ正しいサービスが提供されるのを確実にします。
  • 積極的に業務を見直し、サービス改善のための推薦案を業務管理者へ提出します。
  • 電話の量の変化を監視しながら、人材を適切に配置して、すべてのメンバーの問い合わせが迅速に対処されることを確実にします。
  • 様々の業務を通じて、新しいチャレンジを受け入れる準備があります。

Our perfect teammate will be:

  • 3 years’ relevant working experience in customer/member services and/or loyalty program with minimum 1 year in supervisory/team leader role
  • Good command of both written and spoken English and Japanese (preferably Native Japanese Speaker or JLPT N1 Holder ), fluency in Cantonese and Mandarin is an advantage
  • Positive attitude with a commitment to work in the aviation industry
  • Knowledge of airline industry, products and services a definite advantage
  • Strong leadership charisma with good team management skill
  • Energetic, flexible and ability to remain cool under pressure
  • Excellent customer-service mindset, result orientated and with zeal to achieve success
  • Detail-oriented with sound organization and analytical skills
  • Working knowledge of Microsoft Office applications
  • Higher diploma or above


  • 顧客・メンバーサービス、および/または、ロイヤルティープログラムでの3年間の関連実務経験、そして1年以上の監督者またはチームリーダーとしての経験を有すること。
  • 英語、日本語の読み書き、会話が堪能であること。(日本語を母国語とする方、及び、日本語能力試験JLPT N1保有の方が望ましい。)広東語と北京語が堪能であれば、有利です。
  • 航空業界で働く決意と、積極的な姿勢を有すること。
  • 航空業界、その商品、サービスの知識を有すれば、有利です。
  • 優れたチーム管理能力を備えた、強力なリーダーとしてのカリスマ性を有すること。
  • エネルギッシュ、且つ、柔軟性があり、プレッシャーの下で冷静さを保てること。
  • 優れた顧客サービス精神があり、結果を重視し、成功達成への熱意を有すること。
  •  しっかりした構成力と分析能力を備え、几帳面であること。
  • Microsoft Officeの実務能力を有すること。
  • Higher Diploma または、それ以上の学歴を有すること。

The role comes with attractive benefits such as:

  • Join-in Bonus
  • 7-week comprehensive and structured training
  • 5-day work week
  • 14 days’ paid annual leave
  • Monthly Performance Incentive
  • Non-Contributory Provident Fund
  • Medical Coverage


  • 入社ボーナス
  • 5週間の包括的、体系的な研修
  • 週5日勤務
  • 年14日間の有給休暇
  • 毎月のパフォーマンスインセンティブ
  • 非拠出型積立基金
  • 医療保険

Application Method:

Interested parties please forward detailed resume to Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon or email to or WhatsApp/Line/WeChat 9331 1311 for enquiries.


興味のある方は、詳細な履歴書を、Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon へ送られるか、、または、 WhatsApp/Line/WeChat 9331 1311 へEメールでお問合せください。

Job Category / Function:
Job Position Level:
Employment Term:
Full Time 
Min. Edu. Level Req:
Associate Degree / Higher Diploma 
Total Working Exp:
  • Bonus for a recruit / new joiner
  • Five-Day Work
  • Medical Insurance
  • Performance Bonus
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