Recruit Ref.: L048985117
Posting Date: 2020-10-27
Customer Service Analyst
Alliance Construction Materials Limited

What the role entails

This position is suited to a highly motivated individual, who is a team player with the drive for analyzing big data, developing key performance indicators and striving for continuous improvement. Based in Whampoa and reporting to the Customer Service Centre Manager, you will :

  • Become an expert in the use of our in-house fleet optimization software
  • Assist in the preparation and delivery of training for the team
  • Monitor the use of the optimization software by the team and assist in training new team members in the correct application
  • Prepare and monitor key performance indicators to drive the team to achieve targets
  • Proactively liaise with internal and external stakeholders to improve the performance of the optimization software
  • Prepare monthly reports to senior management on performance of the team

What you will need for this role

The successful candidate will possess the following key skills and attributes:

  • Tertiary education is a must. A focus in statistics will be highly valued
  • Understanding of / experience in logistical operations and / or customer service including scheduling will be highly valued
  • The ability to work productively without supervision
  • Excellent written and verbal communication skills both in Cantonese and English.  Frequent communication with overseas business partners is required.
  • Excellent computer literacy skills including Microsoft Office
  • Strong analytical mind and excellent problem solving skills

A competitive package will be offered with comprehensive training provided. If you wish to be considered for this opportunity, please apply now with your full resume and expected salary to HR team


  • Industry: Building / Construction
  • Job Category / Function: Customer Service / Customer Service
  • Job Position Level: Middle
  • Employment Term: --
  • Min. Edu. Level Req: --
  • Total Working Exp: --
  • Salary(HKD): Unspecified
  • Location:
    Yau Tsim Mong District / Yau Ma Tei
  • Benefits:
    • Five-Day Work
    • Life Insurance
    • On-the-job training
    • Performance Bonus
    • Year end bonus
About Alliance Construction Materials Limited

Alliance Construction Materials Limited

When you choose Alliance, it means you'll be working alongside some of our industry's best people while making a real contribution to most exciting construction projects in Hong Kong. Because we hire people as employees with a view to training and educating them for their long-term career development to management, our employees have been able to develop their skills and thrive in a fast-paced and entrepreneurial environment. Alliance's business culture is performance-based and customer-driven. So, we are looking for an individual who is motivated, a real team player and who shares our commitment to making it happen for our customers. is an online job search web-site that caters job applicants for their job-hunting needs. Various job categories including customer services, administration and secretary are available. Explore more job listings in other fields including marketing, building and architecture, engineering, merchandising and purchasing. Utilize our advance search engine to search entire job category on our site to get more jobs.
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