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Recruit Ref: L049657152
Posting Date: 2021-10-15
InterContinental Grand Stanford Hong Kong
InterContinental Grand Stanford Hong Kong

Who we are?

Being recognized as World’s Leading Luxury Business Hotel by the World Travel Awards (WTA), InterContinental Grand Stanford Hong Kong is a five-star hotel that offers breathtaking views of Hong Kong’s Victoria Harbour. The hotel features 570 luxurious rooms and suites and the finest selection of world-class dining outlets from distinctive Italian to contemporary international buffet and award-winning Cantonese cuisine.

What’s your passion?

Whether you’re into singing, snow boarding or soap operas, we’re interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do to their hobbies.

We’re looking for exceptional individuals to join our friendly and professional team at InterContinental Grand Stanford Hong Kong. You’ll be a positive, self-assured person with a really approachable manner.

Assistant Supervisor / Overnight Senior Officer / Officer - InterContinental

Assistant Supervisor – InterContinental

Job Responsibilities:

  • Provide courteous service to guests and responds promptly to guests’ enquiries, complaints or requests;
  • Check guests’ satisfaction to ensure total service excellence;
  • Conduct daily briefing and ensure effective shift handovers to ensure smooth daily operations;
  • Maintain high level of product knowledge to ensure work quality meets the hotel standards;
  • Training, coach, counsel and discipline staff according to hotel policies.

Job Requirements:

  • Degree or Diploma in hospitality management or related studies;
  • At least 3 years of related working experience;
  • Excellent communication skills with good written and spoken English, Cantonese and Mandarin;
  • Good organizational, problem solving and interpersonal skills.

 

Senior Officer – InterContinental (Overnight)

Job Responsibilities:

  • Performs check in, check out and room change procedures and ensure all data are entered completely into the hotel systems;
  • Communicate well to ensure effect shift handovers;
  • Provide courteous service to guests and respond promptly to guests’ enquiries, complaints and requests;
  • Handle guest complaints and refer to Manager – InterContinental if necessary;
  • Check guests’ satisfaction to ensure total service excellence.

Job Requirements:

  • Degree or Diploma in hospitality management or related studies;
  • At least 2 years of related working experience;
  • Excellent communication skills with good spoken English, Cantonese and Mandarin;
  • Good organizational, problem solving and interpersonal skills.

 

Officer – InterContinental

Job Responsibilities:

  • Assist with check-ins/check-outs of guests;
  • Provide courteous service to guests and respond promptly to guests’ enquiries, complaints and requests;
  • Check guests’ satisfaction to ensure total service excellence.

Job Requirements:

  • Degree or Diploma in hospitality management or related studies;
  • Excellent communication skills with good spoken English, Cantonese and Mandarin;
  • 1 years related working experience is an added advantage.

 

We’ll offer the right candidate an attractive compensation package, on-going professional development and a culture of service excellence.

Applicants who do not hear from us within four weeks should consider their applications unsuccessful. Information collected will be used for employment purpose only.


Summary
Industry:
Hotel / Hospitality 
Job Position Level:
General 
Employment Term:
Full Time / Permanent 
Min. Edu. Level Req:
Diploma 
Minimum QF Level attained:
-- 
Total Working Exp:
-- 
Salary(HKD):
--
Location:
Yau Tsim Mong District / Tsimshatsui East
Benefits:
  • Education Allowance
  • Labour / Statutory Holiday
  • Life Insurance
  • Marriage Leave
  • Medical Insurance
  • On-the-job training
  • Paternity Leave
  • Promotion
  • Staff Discount
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