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Recruit Ref: L0497442095
Posting Date: 2021-06-18
CL Technical Services Ltd
CL Technical Services Ltd

CL Technical Services Limited was established in 1994 and started providing recruitment and secondment services to our clients since 1998. We provide 1-stop recruitment & secondment services to many major corporations of diversified business natures. We engaged of sourcing IT Professionals to fulfil different business needs of our clients. Helping to pick the best candidates for the job. We aim to assist our clients to develop strategies and policies that enlarge the recruitment channels which enabling them to increase their service capabilities and focus on developing the core business.

Service Desk Supervisor ($22-25K)

Role & Responsibilities:

  • Maintain a good service delivery related to computer hardware, software problems, network issue, some of workflow system’s simple inquiry, apple mobile phone and telephony connection/configuration support to meet pre-defined SLAs
  • Manage the helpdesk call, logging system, ensure ticket’s context, provide IT technical support and troubleshooting services, and act like owner to solve the issue/problem per user request
  • Understand and assist in compliance with software license requirements and hardware’s malfunction, can escalate the support to OG vendor or IG relevant teams once need
  • Support and maintain mobile device according to company policy, (e.g. mobile phone, tablet)
  • Offer hardware and software support as necessary based on company policy and job scope
  • Be one of the process owners for employee’s onboarding (including conduct IT’s orientation) and offboarding
  • Cooperate with global and regional team for new guidance/policy deployment to country
  • Conduct user training to reduce the number of tickets, share Tips and new deployment or system upgrading 
  • Follow corporate and ISO standards, guidelines and procedure for system, Network and security implementation & support.
  • Take an overview and monitoring of service desk calls, response times and customer satisfaction, relevant dashboard prepared and to hold the reviewing meeting by monthly
  • Coordinate system maintenance and monitoring activities to ensure high availability and reliability of system services
  • Assist in ad hoc projects or change management when required
  • Manage the IT asset system and do the physical IT asset inventory annually
  • Manage the rotation support, performance appraisal and career path planning for helpdesk team members



  • Higher Diploma / Degree holder in Computer Science or relevant fields
  • Minimum 5 years' service desk or infrastructure related working experience and at least 2 years' leadership experiences                    
  • Good command of spoken and written English, Cantonese and Mandarin
  • A team player who is capable of handling challenges and self-motivated with strong problem solving and analytical abilities
  • Good communication skills and EQ with users
  • Customer-oriented and with proactive and innovative working attitude and collaboration within team
  • Experience or certification related to diagnosing and resolving technical issues below would be preferred:
    • Microsoft Active Directory administration
    • McAfee ePO administration for antivirus and Disk Encryption
    • Mobile device management
    • Network client configuration and troubleshooting
    • Microsoft Office 365 administration
    • Voice system : PABX, IP Phone management system
    • Video Conference System (e.g. Microsoft teams, Cisco WebEx, Zoom)
    • IT Management framework, like ITIL certification


If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to CLTS' Application Email Address via

For more job opportunity, please visit our website:


The personal information is collected strictly for recruitment purpose only.

Information Technology 
Job Category / Function:
Job Position Level:
Employment Term:
Full Time 
Min. Edu. Level Req:
Associate Degree / Higher Diploma 
Total Working Exp:
Yau Tsim Mong District / Tsim Sha Tsui
  • Five-Day Work
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