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Employer Ref: RTT-03294
Recruit Ref: L0503251880
Posting Date: 2021-03-04
HKT Teleservices
HKT Teleservices

About HKT Teleservices

HKT Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited.

HKT Teleservices offers clients world class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, HKT Teleservices provides support in languages covering over half of the world’s population.

HKT Teleservices is consistently ranked among the world’s leading contact center service providers. With over 8,700 agent positions in Hong Kong, mainland China and the Philippines, HKT Teleservices provides local and multinational companies a wide array of skills to service more than 100 million customer contacts annually. To learn more, please visit http://www.hktteleservices.com/.

Project Coordinator (1 Year's contract)

Responsibilities:

  • Provide support on different projects of the client and coordinate with various stakeholders to facilitate the overall process of respective Contact Centre related projects
  • Gather different requirements from the stakeholders and vendors and translate them into detailed requirements documentation and functional specification for evaluation and approval
  • Arrange and organise the regular meetings with the stakeholders to keep all communication and expectation aligned on the same page and well-organised presentations to the management
  • Give recommendations on service and operations procedures improvement as well as assist in smoothing the implementation of new policy or changes to the team
  • Consolidate and analyse raw data to prepare statistical reports and project support materials for management review
  • Deliver training to team members to acquire the relevant skills and knowledge and performance feedback to team members on regular basis
  • Drive and execute ad-hoc public engagement projects when required; and
  • Able to work on shift to support ad hoc event or backup team's member absence

Requirements:

  • Higher Diploma or above in Business Administration or related discipline
  • At least 4 years relevant working experience in customer service industry which includes 1 year supervisory experience in project administration and management
  • Experience in managing the project vendors and the stakeholders with guidance to achieve the public engagement objectives
  • Strong interpersonal and communications skills, multi-tasking, able to meet tight deadlines and work under pressure
  • Positive thinker with good leadership skill and exceptional customer service attitude, and an ability to listen, analyse and come up with solutions
  • Knowledge in CRM systems and good computer literacy including MS Office Applications (MS Excel, Word), Chinese Word Processing; and
  • Good command of both written and spoken English and Chinese, including Cantonese and Mandarin

We offer :

  • 12 days' paid annual leave
  • Comprehensive medical coverage
  • Non-Contributory Provident Fund
  • Attractive incentive bonus and shift allowance (if applicable)
  • Structured training programme

Applications should be sent to us by clicking Telsjobs3@pccw.com or by post
Post:   Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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Summary
Industry:
Tele-communications 
Job Position Level:
Middle 
Employment Term:
Full Time / Contract 
Min. Edu. Level Req:
Associate Degree / Higher Diploma 
Total Working Exp:
4 
Salary(HKD):
--
Benefits:
  • Five-Day Work
  • Medical Insurance
  • Performance Bonus
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Keywords: HKT,PCCW
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