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Recruit Ref: L051430242
Posting Date: 2022-07-29
Cordlife (Hong Kong) Limited
Cordlife (Hong Kong) Limited

With over 19 years of quality cord blood and tissue banking, Cordlife Group Limited (“Cordlife”) has grown from a full fledged start-up company in Singapore to a consumer healthcare group across Asia. Cordlife operates laboratories in Hong Kong that perform cord blood and cord lining stem cell processing and cryopreservation, as well as non-invasive metabolic screening for newborn babies.

Customer Service Officer

Job Requirements:

  • DSE / Associate Degree or Diploma holder with 2 years related work experience is highly preferred
  • Pleasant personality and patient attitude, good telephone manner together with excellent communication and interpersonal skills are a MUST
  • Be responsible, well-organized, self-initiated and customer services oriented
  • Proficient in both spoken and written Chinese, English and Mandarin
  • Proficient computer knowledge such as Microsoft and Chinese word processing
  • Strong sense of team spirit
  • Willing to perform shift duties including Sat/ Sun/ Public holidays
  • Candidates with more experience will be considered as Senior Customer Service Officer

Job Responsibilities:

  • Handle customer enquiries, email communications professionally and resolve any service issues in a timely manner
  • Coordinate with various parties to ensure customer requests are handled promptly and accurately
  • Responsible for after-sales operation supports
  • Perform office admin duties and assist in client activity
  • Any ad-hoc tasks as assigned by supervisor

We offer:

  • Attractive remuneration package and staff benefits
  • Shuttle bus provided by Hong Kong Science Park
  • Comprehensive on-the-job and continuous trainings
  • Opportunities for professional and personal development
  • Friendly working environment

If you are interested in this position, please send your resume with details of qualification, experience, present and expected salary, address and contact number to HR by clicking

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Job Category / Function:
Job Position Level:
Employment Term:
Min. Edu. Level Req:
Minimum QF Level attained:
Total Working Exp:
Shatin District
  • Dental Insurance
  • Double Pay
  • Five-Day Work
  • Flexible Working Hours
  • Life Insurance
  • Medical Insurance
  • Performance Bonus
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