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Employer Ref: B/21/181
Recruit Ref: L05192571
Posting Date: 2021-10-18
ISS Facility Services Limited
ISS Facility Services Limited

Founded in 1901 as a Danish security company, the ISS Group has become one of the world’s leading facility services companies. Together with more than 480,000 employees in over 74 countries, delivers comprehensive integrated facility services to our customers around the world.

Our Hong Kong-based ISS Facility Services Limited employs more than 15,000 staff and is one of the largest integrated facility services companies in Hong Kong. To cope with our rapid expansion in Hong Kong, ISS Facility Services is seeking high caliber candidate to fill the following position.

Controller – Security Control Room (控制室主任) (Job Ref: B/21/181)


  • Handle customers' enquiries and complaints in a professional manner
  • Record the calls’ record to the system accurately
  • Respond to burglary alarm signal and dispatch service
  • Coordinate with internal parties to ensure customer satisfaction
  • Data verification with customer and maintain database
  • Assist in ad-hoc assignments and / or other duties as assigned
  • Maintain attendance records


  • Secondary level or above
  • Good command of both spoken and written Chinese, English and Mandarin speaking would be an added advantage
  • Minimum 1 year customer service experience in service industry, with solid experience in Call Centre would be an added advantage
  • Good telephone manner, attention to details, independent and hardworking
  • Good interpersonal skills, self-motivated, cheerful with positive attitude
  • Proficient in MS Office
  • Possess Valid Security Personnel Permit and QAS Certificate
  • Work on shift duties (9hrs per shift)
  • Working location: Mong Kok

We offer professional development opportunities, attractive remuneration and fringe benefits to the right candidate.  Interested parties, please send a detailed resume, current / expected salary, contact number and the job reference no. to:

People & Culture Department
ISS Facility Services Limited
6/F Dorset House, Taikoo Place
979 King’s Road Quarry Bay Hong Kong

(Please quote reference no. “B/21/131” on the application letter and resume)

Information provided by applicants will only be used for recruitment related purposes and will be handled confidentially by authorized personnel.  All personal data of unsuccessful candidates will be destroyed after three months from the date of applications.

Real Estate / Property Management 
Job Position Level:
Employment Term:
Full Time / Permanent 
Min. Edu. Level Req:
F.5 / HKCEE 
Minimum QF Level attained:
Total Working Exp:
Yau Tsim Mong District / Mong Kok
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