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Employer Ref: 21100407-E3
Recruit Ref: L0531111
Posting Date: 2021-10-04
The Hong Kong Polytechnic University
The Hong Kong Polytechnic University

INFORMATION TECHNOLOGY SERVICES OFFICE

Specialist (User Services) (Ref. 21100407-E3)

Duties

The appointee will work in the User Services Section of the department and will be required to:

(a)    provide consultation and assistance to the University’s staff, students, users and clients at the ITS Help Centre via hotlines, on-site for both on- and off-campus, and other established channels;

(b)    install, maintain and trouble-shoot various computer systems including desktop equipment and software, in particular PCs, Mac, mobile/tablet devices, Microsoft O365, Microsoft Office and other popular software;

(c)    liaise with users, staff, students and other parties as necessary to solve users’ IT-related problems;

(d)    perform evaluation, implementation, administration, review and enhancement of the new systems;

(e)    prepare user guides and training materials, as well as conduct user training demonstrations and workshops;

(f)     work on shift and perform support service on a roster basis, as required; and

(g)    perform any other duties as assigned by the Director of the Office or his delegates.

Qualifications

Applicants should:

(a)    have a recognised degree in Computer Science, Information Technology or a related discipline;

(b)   preferably have at least one year of relevant experience;;

(c)   have initiative, capability and readiness to accept new responsibilities and challenges;

(d)   demonstrate ability as a good team player;

(e)   have excellent interpersonal and customer services skills; and

(f)    have ability to communicate effectively in both written and spoken English and Chinese.

Preference will be given to those with knowledge of and working experience in using Microsoft, handling software deployment and arranging video conferencing.

Fresh graduates will also be considered.

Applicants who have responded to the previous advertisements need not re-apply.

Remuneration and Conditions of Service
 
A highly competitive remuneration package will be offered.  Initial appointment will be on a fixed-term gratuity-bearing contract.  Re-engagement thereafter is subject to mutual agreement.  Applicants should state their current and expected salary in the application.

Application

Please send a completed application form by post to Human Resources Office, 13/F, Li Ka Shing Tower, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong or via email to hrstaff@polyu.edu.hk.  Application forms can be downloaded from https://www.polyu.edu.hk/hro/careers/guidelines_and_forms/forms.  If  a separate curriculum vitae is to be provided, please still complete the application form which will help speed up the recruitment process.  The closing date for application is Wednesday, 3 November 2021​.  Applicants who are not invited to an interview within two months from the closing date should consider their applications unsuccessful.  The University’s Personal Information Collection Statement for recruitment can be found at https://www.polyu.edu.hk/hro/careers/guidelines_and_forms/pics_for_recruitment.

PolyU is an equal opportunity employer committed to diversity and inclusivity.  All qualified applicants will receive consideration for employment without regard to gender, ethnicity, nationality, family status or physical or mental disabilities.   


Summary
Industry:
Education / Training 
Job Category / Function:
Job Position Level:
General 
Employment Term:
Full Time 
Min. Edu. Level Req:
Bachelor 
Minimum QF Level attained:
-- 
Total Working Exp:
1 or above 
Salary(HKD):
--
Benefits:
--
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