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Employer Ref: RTB-08087
Recruit Ref: L0532812347
Posting Date: 2022-08-12
PCCW Solutions Limited
PCCW Solutions Limited

PCCW Solutions, the IT flagship of PCCW Group, is a leading IT services company, a digital transformation and outsourcing partner of choice for clients in all industries across the Pan-Asia region. We adopt cutting-edge technologies to empower clients transform digitally, create business values and success in the ever-changing economic environment. With our global data center coverage and innovative Infinitum™ solutions suite, including Cloud, Advanced Analytics, AI, Digital and IoT solutions, we have digitally transformed businesses across many industries, revolutionizing the way they operate, and transforming customer experiences along the way. Please visit our LinkedIn Career Page:

Systems Specialist – Server Back Up
  • Identifying, diagnosing, and resolving incidents related to backup solution (Tivoli Storage Manager, Netbackup, Veeam, Backup Exec and etc.)
  • Escalate incidents to principal vendor or offshore teammates for deep technical support
  • Executing action plans given by principal vendor or offshore teammates
  • Perform daily health check tasks on backup solution (make sure tapes are sufficient and catalog DB is healthy, check utilization on storage pools and etc.)
  • Perform regular tape library operations such as moving tapes, label tapes with physical label stickers and etc.
  • Perform adhoc restoration requests from external clients
  • Perform backup software version upgrades with guidance from offshore teammates
  • Be the first point of contact from external clients for anything related to backup solution
  • Prepare and maintain technical documentations related to backup solutions


  • Bachelor in Computer Science or related discipline
  • ITIL experience is preferable. Holder of ITIL Foundation or above is an advantage
  • 2 years relevant working experiences in Backup Solution (TSM, NBU, Veeam, Backup Exec), Tape Libraries and Disk Storages (SAN/NAS)
  • Self-motivated, quick learner, positive attitude and able to work under pressure
  • Good written and verbal communication skills in Cantonese, and English is a plus point
  • Basic knowledge in Unix and Windows operation systems

Interested candidates are encouraged to submit application by email : or via Apply -

Information Technology 
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Full Time / Permanent 
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