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Employer Ref: CSO-OBC- RC
Recruit Ref: L0538421340
Posting Date: 2022-12-03
Nanyang Commercial Bank
Nanyang Commercial Bank

Accumulating over 70 years experience on our solid foundation in Hong Kong and Greater China, we succeed and create our brilliant story throughout the region. As the first foreign bank branch in Mainland, we grasp the opportunity to grow along with the economic reforms. With our well-versed China business intelligence, we continue to expand our network proactively but prudently.

Inheriting our “People Focus" tradition, we strongly believe in the philosophy of talent investment. Here, we respect your career development with enormous support and room for inspiration. If you are ready to go for great, join us today. You can shine with your own glorious story.

Your talent is our treasure, come to explore your potential with us.

Customer Service Officer (Online Bkg Ctr) (Secondment Contract) (Ref: CSO-OBC- RC)

Provide multichannel customer service to local and overseas customers including the handling of calls, emails, online chats and enquires from various online channels. Handle customer requests and resolve customer complaints to ensure customer satisfaction. Solicit business opportunities through cross-selling and outbound calls to meet the sales and other business objectives. Perform general support in centre to smoothen the daily operation. Provide high quality service and handle daily operations according to the regulatory and compliance requirements to meet all the quality and service targets. Perform duties on shift basis 7x24 to ensure the smooth and continuous operations.


  • Tertiary educated with at least 2years call centre experiences preferably in financial industry
  • Excellent communication skill with strong customer-oriented mind set.
  • Pro-active, self-motivated, mature and pleasant personality.
  • Proficient in written and spoken Chinese and English, Fluency in Putonghua is definitely an advantage.
  • Holders of SFC Type 1 & Type 4 licenses preferred.

If you are flexible enough and zeal for a harmonious and supportive working environment where enables you to grow and succeed professionally, please send a full resume indicating your public examination results (HKCEE and HKALE / HKDSE), your present and expected salary and quoting reference number attention to Talent Acquisition Division, Nanyang Commercial Bank, 151 Des Voeux Road Central, Hong Kong or email to For details, please visit and select the page Recruit.

We are an Equal Opportunities Employer. Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful and their data will be destroyed within 12 months of receipt.

Banking / Finance / Securities / Investments 
Job Category / Function:
Job Position Level:
Employment Term:
Full Time / Contract 
Min. Edu. Level Req:
Minimum QF Level attained:
Total Working Exp:
Central & Western District / Central
  • Five-Day Work
  • Meal Allowance
  • Medical Insurance
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