This job is already expired. Here to continue job search.
Recruit Ref: L053993340
Posting Date: 2022-08-12
PeopleLink Services Limited
PeopleLink Services Limited

Linked with new opportunity!

PeopleLink is a professional recruitment firm specializing in the I.T. positions both for permanent, contract, outsourcing position. Our team includes senior executive recruiters, functional experts, and technology industry leaders who have held different kind of I.T. position from junior to executive level.

If you are interested in our position, please send your resume to applicant@peoplelink-group.com

IT Production Support Analyst / Senior IT Production Support Analyst (Finance Institution)

Responsibilities

  • Responsible for supporting IT Production environment including day-to-day system operations and upstream/downstream feeds for the assigned products
  • Be able to troubleshoot complex application and technical problems independently
  • Escalate and follow-up on permanent fix for development related issues
  • Analyze business requirement to provide tools and solution
  • Liaise & manage software vendors
  • Conduct System Quality Assurance Test and User acceptance Test; Perform production deployment and upgrade system patches
  • Develop and build schedule jobs/feeds for system integration and enhancement
  • Adhere to ITIL Application Support methodology, follow incident and change management procedures; execution of BCP/DRP plans
  • Ensure effective and timely resolution to business
  • Provide technical and requirement specification
  • Improve productivity and SLA via process improvement, system enhancements and automation
  • Document procedures, best practices and troubleshooting FAQs
  • Shift duty, flexible to work across weekends/weeknights/holidays on an as-needed basis

Requirements

  • University degree in computer science / engineering or equivalent field of study
  • 3+ years’ experience in Technology Service / Production Management with proven technical support role in a reputable bank or financial institution
  • In-depth technical background and experience in performing/managing L1/L2 application support
  • Experience in supporting systems running on Linux, UNIX, Windows, and cloud platforms (e.g. AWS)
  • Hands-on experience in SQL, shell scripts / python, job schedulers, monitoring and support tools
  • Experience in process improvement and automation initiatives in production management projects
  • Outstanding incident management, troubleshooting, analytical, and problem-solving abilities, along with ability to collaborate cross-functionally in a fast-paced and growing environment
  • Self-motivated and ability work with minimal supervision
  • Knowledgeable in all phases of Software Development Life Cycle (SDLC)
  • Candidates with ITIL certification will be an advantage
  • Well-versed in current technological trends ideally in the area of cloud/container based microservices, cryptocurrency and blockchain technologies
  • Excellent communication and client service skills and mentality
  • Fluency and proficiency in written/spoken English and Chinese (Cantonese and Mandarin)

Please submit your resume with current and expected salary to applicant@peoplelink-group.com. All applications will be treated strictly confidential for recruitment purpose only. Un-seclected candidates will be considered for other vacancies


Summary
Industry:
Information Technology 
Job Category / Function:
Job Position Level:
Middle 
Employment Term:
Full Time / Permanent 
Min. Edu. Level Req:
Bachelor 
Minimum QF Level attained:
-- 
Total Working Exp:
3 or above 
Salary(HKD):
--
Benefits:
  • Dental Insurance
  • Double Pay
  • Five-Day Work
  • Housing Allowance
  • Life Insurance
  • Medical Insurance
  • Performance Bonus
This job is already expired. Here to continue job search.
Recruit.com.hk is an online employment portal for jobs recruitment in Hong Kong. Users can learn about the latest jobs openings in information technology such as application developer, business analyst, hardware designer and product manager jobs. Job-hunters can apply for jobs in insurance, recruitment, bills processing and journalism by uploading resumes online. Members will be notified of jobs through the job alert.
Maximum 5 Temporary Records Limit Reached!
Please Login or Register!
Recruit will store the information provided relating to your preference for jobs and your personal details in our proprietary database. This information is held in the strictest confidence and will not be disclosed to any third party without your prior approval. We may use the personal data we collect to notify you about our new services and special offers. However, if you request to delete your personal information from our database, please contact us at service@recruit.com.hk.