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Recruit Ref: L053993340
Posting Date: 2022-08-12
PeopleLink Services Limited
PeopleLink Services Limited

Linked with new opportunity!

PeopleLink is a professional recruitment firm specializing in the I.T. positions both for permanent, contract, outsourcing position. Our team includes senior executive recruiters, functional experts, and technology industry leaders who have held different kind of I.T. position from junior to executive level.

If you are interested in our position, please send your resume to

IT Production Support Analyst / Senior IT Production Support Analyst (Finance Institution)


  • Responsible for supporting IT Production environment including day-to-day system operations and upstream/downstream feeds for the assigned products
  • Be able to troubleshoot complex application and technical problems independently
  • Escalate and follow-up on permanent fix for development related issues
  • Analyze business requirement to provide tools and solution
  • Liaise & manage software vendors
  • Conduct System Quality Assurance Test and User acceptance Test; Perform production deployment and upgrade system patches
  • Develop and build schedule jobs/feeds for system integration and enhancement
  • Adhere to ITIL Application Support methodology, follow incident and change management procedures; execution of BCP/DRP plans
  • Ensure effective and timely resolution to business
  • Provide technical and requirement specification
  • Improve productivity and SLA via process improvement, system enhancements and automation
  • Document procedures, best practices and troubleshooting FAQs
  • Shift duty, flexible to work across weekends/weeknights/holidays on an as-needed basis


  • University degree in computer science / engineering or equivalent field of study
  • 3+ years’ experience in Technology Service / Production Management with proven technical support role in a reputable bank or financial institution
  • In-depth technical background and experience in performing/managing L1/L2 application support
  • Experience in supporting systems running on Linux, UNIX, Windows, and cloud platforms (e.g. AWS)
  • Hands-on experience in SQL, shell scripts / python, job schedulers, monitoring and support tools
  • Experience in process improvement and automation initiatives in production management projects
  • Outstanding incident management, troubleshooting, analytical, and problem-solving abilities, along with ability to collaborate cross-functionally in a fast-paced and growing environment
  • Self-motivated and ability work with minimal supervision
  • Knowledgeable in all phases of Software Development Life Cycle (SDLC)
  • Candidates with ITIL certification will be an advantage
  • Well-versed in current technological trends ideally in the area of cloud/container based microservices, cryptocurrency and blockchain technologies
  • Excellent communication and client service skills and mentality
  • Fluency and proficiency in written/spoken English and Chinese (Cantonese and Mandarin)

Please submit your resume with current and expected salary to All applications will be treated strictly confidential for recruitment purpose only. Un-seclected candidates will be considered for other vacancies

Information Technology 
Job Category / Function:
Job Position Level:
Employment Term:
Full Time / Permanent 
Min. Edu. Level Req:
Minimum QF Level attained:
Total Working Exp:
3 or above 
  • Dental Insurance
  • Double Pay
  • Five-Day Work
  • Housing Allowance
  • Life Insurance
  • Medical Insurance
  • Performance Bonus
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