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  • Recruit Ref: L054325144

Prowess Recruitment Consulting Limited

Prowess Recruitment Consulting Limited is a fast growing company and committed to providing recruitment executive research services. To effectively serve clients and candidates, as well as recruiting in specialty markets such as banking services, financial & investment industries, retail services, telecommunications, food service, consumer products and the industrial, medical and service sectors, while maintaining a strong executive recruiting presence in traditional markets such as logistics, human resources and construction. 

Our executive recruitment consultants use their extensive industry knowledge and experience to do more than publicize job openings. We search for and locate the right candidates for our clients and work as consultants throughout the hiring process. 


Tel : 852 - 2838 9621

IT Technical Solution Representative - Customer Services (Malaysia)


We are looking for Native Taiwanese speaking IT Technical Solution Representative to join our Client Malaysia Team.

Salary : TWD80,000 per month / MYR 14,000 per month 

Key Responsibilities: -
•    Delivering a phone and email resolutions through troubleshooting, research, environment replication as well as actively supporting customer in all aspects through to problem resolution while keeping the customer informed throughout the life of the incident.
•    Work with customers to understand the root cause of the issue, provide guidance and end to end support.
•    Performed detailed log analysis and deep troubleshooting 
•    Utilizing strong analytical skills to dig deep into the problem and provide resolution
•    Maintain accurate case logging and tracking into the tool database.
•    Maintain high standard in quality of service while meeting Service Level Agreement and achieve a high score in customer satisfaction survey
•    Maintain outstanding customer satisfaction score, with the professional communications and soft skills necessary to diffuse difficult customer situations and work to problem resolution.

Skills Requirements: -
•    Ability to speak and write in Chinese Traditional and English 
•    Strong problem scoping and analysis skill required
•    Technical knowledge in SharePoint, Teams and Exchange will be an advantage
•    Knowledge and experience in Domain site administration, Active Directory or Networking
•    Passionate technical learner, and ability to self-study/learning will be considered
•    Excellent interpersonal and communications skills.  Excellent oral & written skills.
•    Capable of multi-tasking
•    Analytical, articulate, result oriented and provide excellent follow-up.

Please contact us at + 852 28389621 or email to for the more details.


Tel : 852 - 2838 9621

Mobile : 852 - 91493008 (Ms. Vivian Sun)

For interested candidates, please submit your full resume with expected salary in MS Word format to us through the above email.

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