Employer Ref: RO-AMCH
Recruit Ref: L0583361820
Posting Date: 2024-09-07
Public Bank (Hong Kong) Limited
Public Bank (Hong Kong) Limited

We are a wholly owned subsidiary of Public Financial Holdings Limited (“PFHL”), a company listed on the stock exchange of Hong Kong (Stock Code 626). PFHL is a subsidiary of Public Bank, Malaysia, a leading commercial bank in Malaysia. To cope with our expansion plan and to strengthen our business operations in Hong Kong, we invite high caliber professionals to join us and be a member of our successful team. If you are looking for a career, not just a job, here is a good opportunity for you.
Assistant Manager – Complaint Handling (Ref: RO-AMCH)
  • Handle complaint case independently and conduct prompt and detailed investigation of the case
  • Ensure investigations are handled in compliance with relevant procedures and regulatory requirements in a timely and appropriate manner
  • Promote, develop and implement service improvement activities
  • Degree holder or above with minimum 7 years of customer service or complaints handling experience which at least 2 years at managerial level
  • Knowledge of banking / financial institutions products and operations will be an advantage
  • Proficiency in spoken and written English and Chinese
  • Excellent interpersonal and communication skills
  • Candidate with more experience will consider as Deputy Manager

 

Please visit our website http://www.publicbank.com.hk/en/aboutus/careeropportunities for other career opportunities within our Group.

Interested parties please send your resume quoting our job reference number together with present & expected salary (a must) to the Human Resources Department at email address hr@publicbank.com.hk or Fax No. 2815 3157 or Human Resources Department, 12/F, Public Bank Centre, 120 Des Voeux Road Central, Hong Kong.

Personal data collected will be used for recruitment purpose only and will be treated in accordance with the Bank’s Personal Information Collection Statement, a copy of which will be provided immediately upon request by contacting our Human Resources Department at the above email address.

Summary
Industry:
Banking / Finance / Securities / Investments 
Job Category / Function:
Banking / Finance / Securities (Others)
Job Position Level:
Middle 
Employment Term:
Full Time / Permanent 
Min. Edu. Level Req:
Bachelor 
Minimum QF Level attained:
-- 
Total Working Exp:
7 
Salary(HKD):
--
Location:
Hong Kong
Benefits:
  • Bank Holiday
  • Five-Day Work
  • Marriage Leave
  • Medical Insurance
  • Paternity Leave
  • Year end bonus
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