The role of the Customer Service Officer (CSO) is to provide customer service and answer inquiries at one of our Financial Services clients.

Responsibilities:

• Handle and resolve day-to-day inquiries and requests from customers and different distribution channels via phone and email
• Handle and ensure customer requests and complex cases are resolved effectively in line with company policies and procedures
• Cooperate with other teams and team members to ensure timely resolution of customer requests and problems
• Provide support to management and recommend productivity/service improvement
• Maintain database is accurate and updated and produce relevant reports upon request
• Perform other duties as assigned
   

Requirements:

• Between Diploma to Degree holder in Business or Finance related disciplines
• 1+ years of relevant experience in customer service Centre / Candidates with less experience but have good potential and qualifications will also be considered as Customer Service Executive
• Familiar with banking products and operations/service enhancement, and with the drive to strive for continuous improvement
• Be customer-centric, strong problem-solving skills
• Excellent communication, analytical, organizing and management skills
• Great Chinese and English writing skill
• Proficient in both spoken English and Chinese (Cantonese and Mandarin)
• Be able to represent the company in a professional manner

We offer attractive remuneration package and fringe benefits such as 5 days work, 15 days of annual leave, group medical, dental and life insurance coverage to the successful candidate.  In addition, you will have an opportunity to work in a reputable company with excellent career exposure.  Interested parties, please click hk.resourcing@williamslea.com to submit your application.

All information provided will be treated confidentially and used solely for recruitment purpose.