Job Responsibilities:

• To provide the highest standard of mailroom service at client site with the team at all times
• Maintain relationships with equipment vendors and monitor equipment performance
• Propose suggestions to improve operation process and procedures
• Identify opportunities for service enhancement and growth of business 
• Build and maintain excellent client relationship and assure the highest customer service standards and client communication
• Follow up issues and apply examples of good practice
• Lead and manage staff to provide quality service to ensure client service expectation is met
• Foster a positive, cohesive, collaborative, and team-oriented work environment between staff members of both intra- and inter-office departments
• Maintain site employee capability matrix
• Prepare monthly site invoice
• Prepare annual and ad hoc budgets for site operations

Job Requirements:

• 5+ years of relevant experience in which at least 1 years in supervisory role
• Previous mailroom experience is a must, ideally from customer driven and professional service background 
• Able to lead, motivate, train & retain staff
• Able to delegate, prioritize and handle multiple tasks
• Strong customer service skills and professionalism
• Proficient in Microsoft Office
• Good command of English and Cantonese is a must

We offer attractive remuneration package and fringe benefits such as 5 days work, 15 days of annual leave, group medical, dental and life insurance coverage to the successful candidate.  In addition, you will have an opportunity to work in a reputable company with excellent career exposure.  Interested parties, please click hk.resourcing@williamslea.com to submit your application.

All information provided will be treated confidentially and used solely for recruitment purpose.