Responsibilities:
- To ensure effective supervision that all services offered in the Front Services are always available and are carried out with the utmost efficiency and courtesy.
- To handle comments and complaints relating to service standards and take any necessary actions to achieve the highest level of hospitality service.
- To conduct manpower planning to support operation needs.
- To control the preparation of all occupancy forecasts and statistics as required.
- To review the sales performance of the serviced apartment and suggest new initiatives to maximize occupancy and revenue.
- To ensure that the department’s operation budget is strictly adhered to and that all costs are strictly controlled.
- To update emergency procedures and other Front Services operation manuals, policies and procedures when required.
- To carry out reasonable duties as assigned by the management.
Requirements:
- Bachelor degree holder in Hospitality Management or related discipline.
- 8 years of Front Office experience with a minimum of 3 years as Assistant Front Office Manager or an equivalent combination of education and experience.
- Excellent inter-personal and communication skills.
- Strong problem-solving and decision-making skills. Proven management and leadership skills with ability to manage complex relationships.
- Excellent command of written and spoken English and Chinese. Good Mandarin is definitely an advantage.
- Knowledge on local fire safety requirement & risk management.
- Proficient in Microsoft Office and property management system – Opera.
We offer competitive remuneration package including 5-day work week, medical plan, year-end double pay, birthday leave, duty meal and free shuttle bus (to and from Central, Admiralty, and Aberdeen; to Causeway Bay and Wanchai) and excellent career opportunities to the right candidate.
Please send full resume, expected salary and contact telephone number to
Hong Kong Parkview
Human Resources Department
88 Tai Tam Reservoir Road, Hong Kong
Whatsapp: 7071 2186
Confidential Fax No. 2812 3490
Email: recruit@hongkongparkview.com
(All data collected will be used for recruitment purpose only)
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