職位性質：

• IT 系統管理與幫助台支持、庫存記錄審核與更新、文檔更新、表單處理、計算機系統日誌及健康狀態檢查、軟件安裝。

職責：

• 在 InfoTech 合同下全職工作，支持保安局 Security Bureau (SBU)：
  • 日常 IT 系統監控和日誌檢查;
  • 監控 CAS 網絡使用情況和虛擬化基礎設施;
  • 定期進行伺服器和客戶端軟件補丁;
  • 完成日誌和管理報告，協助準備統計數據;
  • 提供 CAS 用戶幫助台和故障排除服務;
  • 提供官方移動服務的技術支持;
  • 協助系統管理、網絡支持和 IT 安全;
  • 協助 IT 系統實施;
  • 協助供應商安裝和配置 IT 系統，進行測試;
  • 執行 IT 經理和 IT 官員指派的任務;

要求：

• 在民政事務總署總部及分支機構工作，包括油麻地、銅鑼灣、灣仔等地;
• 自我激勵、獨立、勤奮、禮貌、耐心、主動、學習快速、團隊合作;
• 良好的溝通和客戶服務技巧;
• 良好的中英文書寫和口語能力;
• 需加班及隨叫隨到;
• 需在週末及公眾假期工作.

技術技能：

• 至少一年 Microsoft Active Directory 管理、防病毒技術、基礎設施、辦公自動化和 PC LAN 支持經驗。

(T26) IT system administration and helpdesk support, inventory record vetting and update, documentation update, form processing, computer system log and health status checking, and software installation.

Duties:

Serve a contract assignment under InfoTech's headcount, full-time second to serve the Security Bureau (SBU); The appointed staff is required to work in the following areas:

• Conduct daily IT system monitoring, health check and review log records;
• Perform daily monitoring of CAS network utilization, virtualization infrastructure, Lotus Notes Domino backend system, etc.
• Conduct routine server systems and client PC software patching;
• Fulfill logging and administrative reporting requirements and assist in preparing statistics and reports;
• Provide helpdesk and troubleshooting services to CAS users;
• Provide technical support on the official mobile services, include MWS, MCMS, MDM, etc.
• Assist in system administration, network support and IT security;
• Assist in IT system implementation;
• Facilitate IT system installation and configuration by vendors and conduct system/server testing;
• Perform IT related tasks assigned by the IT Manager and IT Officer.

Requirements:

• Required to work in headquarters and branch offices of Civil Aid Service. Their locations include Yau Ma Tei, Causeway Bay, Wanchai, Tsuen Wan, Kwun Tong, Tuen Mun, Shatin, Fanling, Ngau Tau Kok, Tung Chung;
• Self-motivated, independent, diligent, polite, patient, pro-active, fast-learning, good team player;
• Good communication skill and customer service skill;
• Good command of written & spoken English and Chinese;
• Overtime and on-call support work outside office hours when necessary;
• Work on Saturday, Sunday and public holidays, or non-office hours when necessary;
• Technical Skills:
  • At least 1 year's experience in Microsoft Active Directory Administration (ADA);
  • At least 1 year's experience in Anti-Virus Technology (AVT);
  • At least 1 year's experience in Infrastructure (INF);
  • At least 1 year's experience in Office Automation (OAN);
  • At least 1 year's experience in PC LAN Support (PLS);
  • 1 year's experience in System Implementation and Maintenance/Support (SIM) is an advantage;
  • 1 year's experience in Virtual Private Network (VPN) is an advantage;
  • 1 year's experience in Windows 7/8/10 (W10) is an advantage;
  • 1 year's experience in Web 2.0 Services (W2S) is an advantage;
  • 1 year's experience in Wireless and Mobile (WLM) is an advantage;
  • 1 year's experience in Internet/ Intranet (INT) is an advantage;
  • 1 year's experience in IT Security (ITS) is an advantage;
  • 1 year's experience in Lotus Notes Mail Admin. & Technical Support (LNM) is an advantage;
  • 1 year's experience in Lotus Notes Administration & Technical Support (LON) is an advantage;
  • 1 year's experience in Multimedia (MUL) is an advantage;
  • 1 year's experience in Mobile / Wireless Communication (MWC) is an advantage;
  • 1 year's experience in Networking (NET) is an advantage;
  • 1 year's experience in System Backup with Bightstor ArcServe (BAS) is an advantage;
  • 1 year's experience in Broadband Network (BNE) is an advantage;
  • 1 year's experience in Chinese Processing (CHI) is an advantage;
  • 1 year's experience in CISCO IOS Software & CISCO Products (CIP) is an advantage;
  • 1 year's experience in Confidential Mail System (CMS) is an advantage;
  • 1 year's experience in Data Encryption Technology (DET) is an advantage;
  • 1 year's experience in Ethernet (ETH) is an advantage.
• Non-technical Skills:
  • At least 1 year's experience in helpdesk call handling (HDT);
  • 1 year's experience in conducting IT training/briefing (ITT) is an advantage;
  • 1 year's experience in site preparation (SPE) is an advantage;
  • 1 year's experience in the support of Certification Authority system (CAS) is an advantage;
  • 1 year's experience in customer service (CLS) is an advantage;
  • Good coordination skills is an advantage;
  • 1 year's experience in work with the Government (GOV) is an advantage;
  • 1 year's experience in the management and support of Government systems and services (GSS) is an advantage.
• At least Level 2 or above in 5 subjects including Chinese and English Language in HKDSEE or Grade E or above in 5 subjects, including Chinese and English Language (Syl B) in HKCEE or equivalent;
• At least 2 years' relevant experience in a similar post and in a comparable capacity.

Original JD          beckykong@infotech.com.hk          Dir Tel: (852) 39788022