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Recruit Ref: L0592051127
Posting Date: 2025-02-06
CL Technical Services Limited
CL Technical Services Limited

CL Technical Services Limited was established in 1994 and started providing IT contract staff services to our clients since 1998. As a trusted recruitment agency in Hong Kong, we specialize in the provision of one-stop recruitment & secondment services to some major corporations. Building on our years of experiences in recruiting IT talents, we provide candidates to different governmental departments and bureaus across different job categories. Approach us to find a right job!
Service Delivery Manager (ITIL, Kowloon Bay, 5 days work)

Job Description:

  • Lead teams to effective service delivery based on ITIL process framework
  • Coordinate different teams including service desk, helpdesk, infrastructure, vendors and business users for service delivery.
  • Interact with customers to understand Service Level Agreements and ensure that all services and support functions remain responsive to customer needs
  • Ensure high quality of client service by clearly defining service scope and continuously carrying out due diligence and other assessment as needed
  • Proactively drive the resolution of incidents, planned/unplanned changes and ah-hoc client issues requiring additional support and initiate timely escalation to clients and internal parties.
  • Prepare regular operation report on overall platform status (including capacity, performance, service level & etc.).

Requirement Details:

  • Degree in Information Technology or related discipline
  • At least 4-5 years of relevant experience 
  • Experience in IT Service Desk, Deskside and VIP support
  • Experience in change, incident, problem and vendor management
  • Experience in IT support, system administration and networking
  • Experienced in IT service management such as ITILv4 framework.
  • Holder of ITIL certification is must.
  • Knowledge of Microsoft Windows, Linux, Cloud and Deskside, etc.

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to kmpost@clts.com

For more job opportunity, please visit our website: www.clts.com

The personal information is collected strictly for recruitment purpose only.

Summary
Industry:
Information Technology 
Job Category / Function:
IT (IT Management)
Job Position Level:
Middle 
Employment Term:
Full Time 
Min. Edu. Level Req:
Bachelor 
Minimum QF Level attained:
-- 
Total Working Exp:
4-5 
Salary(HKD):
$40,000 - $45,000 (Monthly)
Location:
Kwun Tong District / Kowloon Bay
Benefits:
  • 5-Day Work
  • Medical Insurance
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Keywords: Service,Delivery,Manager,Manager,CLTS
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