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Recruit Ref: L0592051141
Posting Date: 2025-02-11
CL Technical Services Limited
CL Technical Services Limited

CL Technical Services Limited was established in 1994 and started providing IT contract staff services to our clients since 1998. As a trusted recruitment agency in Hong Kong, we specialize in the provision of one-stop recruitment & secondment services to some major corporations. Building on our years of experiences in recruiting IT talents, we provide candidates to different governmental departments and bureaus across different job categories. Approach us to find a right job!
IT Service Desk Supervisor (ITIL, Kowloon Bay, 5 days work)

Job Duties:

  • Acting as the frontline IT contact for end users
  • Daily operational control and management of the Incident/Request Process and services fulfillment
  • Ensure all IT incidents and users requests are properly logged, responded and escalated per the pre-defined SLAs. 
  • Ensure prompt response and communication to users
  • Track and report the status of all critical incidents to management 
  • Develop, review and update the IT SOPs, policies and procedures
  • Coordinate and provide support to IAM users access management 
  • Provide Tier 1 support on applications 
  • Support the projects of MS patches/releases management, desktops support and PC & printer installations 

Job Requirement:

  • F.5 or above
  • At least 2-3 years of work experience in services desk or technical support to handle IT incidents and queries from end-users (Less experience will be considered as Service desk Officer)
  • Good knowledge of MS Office 365 products
  • Full awareness of the IT incidents management workflow and delivery of service desk services
  • Knowledge of tier 1 to 2 IT support in the services desk environment 
  • Proficient in English & Chinese
  • ITIL certificate is required

If interested in the above post, please send full resume with academic background, work history, current and expected salary via kmpost@clts.com

For more job opportunity, please visit our website: www.clts.com

 

The personal information collected is strictly for recruitment purpose only.

Summary
Industry:
Information Technology 
Job Category / Function:
IT (Hardware)
Job Position Level:
General 
Employment Term:
Full Time 
Min. Edu. Level Req:
F.5 / HKCEE 
Minimum QF Level attained:
-- 
Total Working Exp:
2-3 
Salary(HKD):
-- (Monthly)
Location:
Kwun Tong District / Kowloon Bay
Benefits:
  • Medical Insurance
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Keywords: CLTS
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