Recruit Ref: L05920552
Posting Date: 2024-08-12
CL Technical Services Limited
CL Technical Services Limited

CL Technical Services Limited was established in 1994 and started providing IT contract staff services to our clients since 1998. As a trusted recruitment agency in Hong Kong, we specialize in the provision of one-stop recruitment & secondment services to some major corporations. Building on our years of experiences in recruiting IT talents, we provide candidates to different governmental departments and bureaus across different job categories. Approach us to find a right job!
IT Helpdesk Support (immediately available is an advantage, 7x24, call centre)

Job Description​:

  • Answer and respond to calls, emails, service portal, and online chat
  • Research required information using available resources
  • Identify and escalate priority issues
  • Route calls to appropriate parties according to available guideline
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs
  • Prepare reports

Responsibilities:

  • 1 year IT support experience
  • DSE / HKCEE, high school diploma or equivalent
  • Knowledge of call center telephony and technology
  • Good command in Cantonese and English, Putonghua is an advantage
  • Experience working for IT helpdesk / IT Call Center is an advantage
  • 5-day work a week
  • Shift duties may be required with compensation leave / shift allowance
  • Welcome fresh graduates 

If interested in the above post, please send full resume with academic background, work history, current and expected salary via ita@clts.com

For more job opportunity, please visit our website: www.clts.com

 

The personal information collected is strictly for recruitment purpose only.

Summary
Industry:
Information Technology 
Job Category / Function:
IT (Systems / Technical Support)
Job Position Level:
General 
Employment Term:
Full Time / Permanent 
Min. Edu. Level Req:
DSE  
Minimum QF Level attained:
-- 
Total Working Exp:
1 
Salary(HKD):
$20,000 - $25,000 (Monthly)
Location:
Kwun Tong District / Kwun Tong
Benefits:
--
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